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RESUME 138 0000 0000 SAM ZHANG 517186402@qq.com Objective: Business Analyst Guangzhou, Guangdong EDUCATION 2019.09-2023.06 Shanghai University Accounting (Bachelor)  Western economics, accounting computerization, marketing, intermediate financial accounting, advanced financial accounting, international finance. JOB EXPERIENCE 2023.07-20235.09 Bank of China Customer service Job description:  Providing custom service including 7*24 financial consultations, trading assistants, Q&As and customer cares through telephone and internet.  In the cases of which clients’ problems could not be solved online, transfer the information to the back staff to settle, and track the settlements before communicating with the clients.  Abiding the regulations and working closely with the operating administration and other co-workers. 2022.07-2022.09 Bank of China Customer service Job description:  Providing custom service including 7*24 financial consultations, trading assistants, Q&As and customer cares through telephone and internet.  In the cases of which clients’ problems could not be solved online, transfer the information to the back staff to settle, and track the settlements before communicating with the clients. CERTIFICATE  Qualification Certificate of Junior Accountant  Qualification Certificate of Accounting Profession  Having passed the English test of Certified Management Accountant (CMA)P1  Certificate of Level 2 in National Computer Rank Examination SPECIAL SKILLS  Being familiar with accounting theory  Mastering share option,futures and foreign currency hedge.  Mastering risk management. ABOUT ME  I’m familiar to related regulations and institutions, thus able to control the risk of bank operation.  Consequently my positive attitude and strong ability of learning led to my outstanding academic achievement.  With a creative and dynamic mind, I’m keen on attending social practice and volunteer work with a quality of hardworking and rigor.  Last but not least, I’m always honest by sticking to my promise and always willing to communicate with others or to help them with a great sense of teamwork.