文档文本内容
Personal resume
Basic Information
Name: Sam Zhang Date of Birth: 1999.10
Nation: Han Height: 165cm
Tel: 139 9999 9999 Political Status: Member
Mailbox: 399999@qq.com Graduated University: Zhengzhou University
Degree: Undergraduate Address: Zhengzhou, Henan Province
Education Information
2015.9-2019.6 Twenty-four High School of Zhengzhou City High School
2018.9-2021.6 Huanghe Institute of Science and Technology College of Business
Computer Department Associate degree
Individual Profile
2019.8-Present Xinzheng International Airport, Zhengzhou
I was mainly responsible for the airport VIP service reception in the business center and systematically studied
the service standards and etiquette norms, which have greatly improved me in dealing with people;
In the baggage inquiry post of Transportation Operation Office of Passenger Services Department, I was
responsible for international and domestic arrival luggage inquiries.
Through the study, I am proficient in the application of the agency's business processes, especially for WT
system of China Eastern Airlines and Tiger Airways, SISS system of Air China, Amadeus system of Dragon Air,
Travelsky system of Emirates Airline and so forth. In daily work, I studied workflows of departure control,
check-in and load balance.
Skills Certification
Language: CET 4, mandarin B;
Software: computer of second class, good command of office software, such as: Word, Excel and PowerPoint;
Driving license: C1
Interest: oral English, reading, travel and swimming
Self-Assessment
Cheerful, active thinking and studious;
Sincerely, responsive and easygoing;
Passionate about work, hardworking;
Rational, dare to pick heavy responsibility, strong team spirit and coordination ability
