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From HSBC Conduct:
Integrity, collaborative, courageous
thinking for the long term : changed incentive schemes that we felt may not encourage the
right behaviours
We were accountable to our shareholders for managing risk, but we felt a duty to treat
customers fairly. Where we took the difficult decision to reduce credit to a business
customer, we tried to do so in an orderly, measured and responsible way.
to do what is right, not only what is legal.
Before making a decision, answer these questions:
Policy, Principle, Profit, People, do you have the courage to do this thing?
Speaking up if you think there is a better way
Speaking up if you think there is a problem: The first thing to do is speak to either your line
manager, HR or compliance.
Whether we speak to customers daily or we support those who do; each of us can make
decisions that shape the future for better or worse. This is a privilege and a responsibility.
we will always use our values and good judgement in making the right decisions for
customers
we will ask questions when making important choices we will follow both the letter and the
spirit of the law
we will speak up when we see something’s wrong and respect those who do the same
we will give feedback to others, and welcome it on how we do our jobs as well
asking for feedback and being mindful of one’s emotions.
We want to recognise and reward people for doing the right thing. Every employee’s
conduct during the year is taken into account during their performance appraisal.
Warmup：
1. What is your strengths and how to apply them to the work?*****
2. Why do u you think you are suitable for this position?
Video Interview
1. A company named HPP wants to enter media market. Your manager asks you to
prepare for a brief note but you have little knowledge about this industry. How will
you prepare for it?
1. Your manager asks you to do four tasks and each task has its own deadline. (There is
a time schedule from Monday to Friday for yourself). How will you deal with this?
( Except that the manager asks you to attend a meeting for him at a certain time point,
you are able to handle other tasks and prioritize)
有的 task 是 ddl 前你刚好有个空余时间可以 fit，有的 task 的 ddl 前时间是不够的。
2. A manager sent you an email about a company overview and financial summary. How
to build relationship with this new client?3. (related to Part 3 Q2) client replied you that they don’t have time to prepare these
documents; however, if the payment cannot be approved, the production line will be
badly impacted because it is broken and need to be repaired now. They hope you can
deal with this as soon as possible.
4. (related to Part 3 Q2) your client complains that such thing happened before and
impacted his business seriously. He ask for your thoughts of how you two can work
together to prevent future occurrence. How will you respond?
5. How to integrate into a new group when other group members have already worked
in this group for a while?
6. How to effectively deal with emails?
但另一个情景是，不同年龄段的人喜欢用什么方式跟银行沟通， 邮件， 电话，
in branch等等。如果你发现email的回复效率很低，怎么改善？
7. your project encounters an unexpected problem and the risk department says they
would test the project for one month, which will not enable you to meet the deadline,
how will you respond)
你之前的 suggestion 被采纳了，但是执行 plan 需要时间并且时间已经非常紧迫，
compliance部门要review，如果等他们review完了就来不及执行了，问这种情况下如何应
对。
8. You are attending a meeting about market news & events. You only know a few people
here, how to use this chance to build up your network?
9. After you recommend a fund to your client, your colleague strongly recommends
another fund. What are you going to do?
10. You client replied you that they thought the fund you recommended was too risky, so
they were trying to find another company. What are you going to respond?
11. Self introduction ( when you join this new program and are supposed to meet your
colleague)
Case
1. HPP company wants to acquire a media company in US.
Five multiple choices and one email about which company you recommend them to
acquire.
2. There is a payment referral that need manually authorization. Please write an email
to client to illustrate this situation and ask for some documents.3. 关于年轻一代客户的特点调查
Tips： 1) 有两张图表 2) email写建议的时候有数据支撑比较好
