文档内容
写作规范练(十八)
Ⅰ.应用文写作——投诉信
假设你是李华，你参加了某旅行社组织的一次旅游，你对其中的某些服务不满意。所以，
你想就此事给该旅行社写一封投诉信。内容包括：
1．写信目的；
2．不满之处；
3．表达期望。
注意：1.词数80左右；
2．开头和结尾已给出，不计入总词数。
Dear Madam or Sir，
My name is Li Hua，who is the customer of your travel agency.
Yours sincerely，
Li Hua
参考范文
Dear Madam or Sir ，
My name is Li Hua ， who is the customer of your travel agency. Here I’m sorry to express
my dissatisfaction with the service of the travel agency.
First of all，during the trip，the tour guide not only introduced too many activities at our own
expense but also took us to so many different places to do shopping，which occupied much
time.Besides，I do not think the guide is competent enough because he had no good knowledge of
the scenic spots and was rude to us.What’s worse，the food served was of poor quality and the
accommodations were awful.
Hopefully you can take all of the above into careful consideration and also take some
measures to improve your service.
Yours sincerely ，
Li Hua
Ⅱ.读后续写
(2023·湖北腾云联盟联考)
阅读下面材料，根据其内容和所给段落开头语续写两段，使之构成一篇完整的短文。
Andrew was a new student in my class，who had emotional management problems.Since he
had been suspended from class many times in previous years，I assured the worst when he came tomy class.
Andrew sat at the back of the classroom.Every time I talked in front of the class，he would
chat with the students around and even laugh loudly.Every time I called on him to answer a
question，he would respond with a casual “I don’t know”．If I gave him a slight criticism，
he would become really angry.As an experienced teacher，I can always get students involved in
class discussion or at least motivate them to sit quietly and listen attentively.But for Andrew，I was
really powerless.He was just noisy and rude.
One day，Andrew was talking loudly in the class when I was teaching.I said in the usual tone
of voice，“Andrew，why don’t you join in our discussions but have one of your own？”
Hearing that，he got up from his chair，pushed the books over and shouted something.I couldn’t
hear clearly what he said other than several rude words.After the class，Andrew was sent to my
office，where I gave him a discipline referral—a week’s out-of-school suspension.Deep in my
mind，though，I didn’t expect referrals to be effective since students would return behaving
even worse than before.But what else could I do with such a trouble-maker?
I had to admit this was one of my most awful teaching experiences.Andrew’s anger was
almost unexpected and out of control.The week without Andrew’s presence was a wonderful
time，and the class went on smoothly and efficiently.However，with his suspension week drawing
to a close soon，I felt restless and uneasy.Would he disturb the class as always? Would he take
revenge(报复) on me?
注意：续写词数应为150左右。
On the day when Andrew was supposed to return，I waited for him at the door.
A flash of surprise spread over his face.
参考范文
On the day when Andrew was supposed to return，I waited for him at the door.Eventually，
the familiar figure appeared，walking with his hands in his pockets.As he came close，I was about
to greet him when he ignored me deliberately.“Sorry，Andrew.I should have had a talk with you
to find a way out before giving you a suspension，” apologized I．With his head lowered，he
didn’t utter a single word.“Maybe next time you can’t control yourself in class，you can step
out of the door for a while to collect yourself，” added I，trying to break the ice.
A flash of surprise spread over his face.The naughty boy froze there，staring at me with wide
eyes.“It is I who should say sorry，” murmured he，his face burning with shame.With a smileof relief，I patted him on his shoulder，signaling to him to go back to his seat.In the days that
followed ， Andrew didn’t misbehave in class anymore and took an active part in class
discussions.Never before did it occur to me that “apologies” could make such a huge difference
—it turned one of my worst experiences into perhaps the best one!
