文档内容
►第 32 讲 投诉信 （讲义）
【复习目标】
1. 精选写作话题，紧扣核心目标。
2. 提升语言质量。
3. 强化高效训练。
【考情分析】
近年高考真题应用文写作考点细目表
年份 卷别 体裁 主题 词数
2023 新高考I卷 建议信 给外教写信提出分组意见 80词左右
2022 新高考I卷 邀请邮件 邀请外教做一次访谈 80词左右
2021 新高考I卷 投稿短文 庆祝校报创刊十周年 80词左右
2020 新高考I卷 活动报道 学校五公里越野赛跑 80词左右
【网络构建】
学科网（北京）股份有限公司 1投诉信概述+写作步骤
命题规律：
投诉信是写信人对产品或服务表示不满时所写的信件。常用于消费者的利益受损、正常生活和工作受到干
扰等令人不愉快的事情。
考查形式：投诉信常包括以下几个方面的内容：说明投诉的原因并写明投诉原委，实事求是的阐述问题发
生的经过，提出处理的意见并敦促对方采取相关措施。时态常以过去式为主。
写作步骤:
投诉信写作精华
学科网（北京）股份有限公司 2高分策略之词汇：
一 单词
投诉 complain 顾客 customer
容忍 bear 损失 damage
解决 settle 遭受 suffer
不满 dissatisfaction 恼火的 annoyed
解释 explain 严肃地 seriously
改进 improve 调查 investigate
不舒服的 uncomfortable 失望的 disappointed
使人不快的 unpleasant 不能接受的 unacceptable
包装 packaging 合理的 reasonable
二 短语
采取有效措施 take effective measures/steps/action
粗鲁地 in a rude manner
声明 claim to do sth.
调查 look into
处理 deal with
令我很失望的是 much to one’s disappointment
表达某人的失望/不满 express one’s disappointment/dissatisfaction
要求退款 claim/demand a refund
糟糕的服务 poor service
高分策略之句式：
一 高分开头：
1. I am writing to express my dissatisfaction with/at...
我写信表达我对......的不满。
2. I hate to bring this up, but...
我不想提及这件事，但是......
3. I am really annoyed about it.
我对这件事真的很恼火。
4. I bought sth from your website several days ago. I am writing to you to complain about...
我前几天从你 们的网站上购买了......我写信向你投诉......。
5. I’m writing to express my dissatisfaction about the woolen scarf I bought from your store a few
days ago.
前几天我从你们商店买了一条羊毛围巾，我现在写信是为了表达我的不满。
6. I feel bad to trouble you but I am afraid that I have to make a complaint about your restaurant.
打扰你感到很难过，但恐怕我不得不抱怨你的餐厅。
学科网（北京）股份有限公司 3二 高分中间段：
1.I can hardly put up with it any more.
我再也无法容忍它。
2.If you do not do this, I will...
如果你们不解决这一问题，我将......
3. I am completely disappointed to find...
我很失望地发现......
4.I have dialed your service number for several times and it was always busy.
我已经拨打你们的服务电话多次了，但是一直占线。
5.To improve the situation, you can take the following measures.
为了改进这种情况，你们可以采取以下措施。
6. I do hope you will give due attention to this matter.
希望你能对此事给与足够的重视。
7.However, I feel disappointed when I had dinner in your restaurant.
然而，我在你们餐厅吃饭时感到很失望。
8.The reason for my dissatisfaction is that.... For one thing,.... For another,...
我不满意的原因是......。一方面，......；另一方面，......。
9. When doing sth, I suddenly found that..., which disappointed me a lot.
当我做......时，我突然发现......，这使我很失望。
三 高分结尾段：
1. I would appreciate it very much if you could take proper measures to deal with the problem as
soon as possible.
你如果能尽快采取合理的措施来处理这个问题，我将感激不尽。
2. I do hope that someone will take effective measures to deal with this matter.
我真的希望有人能采取有效措施解决这个问题。
3. I have great faith that you will take my complaints seriously and...
我很有信心你会认真对待我的投诉，并且......。
4. I would be much delighted if you could consider my complaint seriously. I do hope you can give
me a satisfactory reply as soon as possible. Thank you for your consideration.
如果你能认真考虑我的投诉，我会非常高兴。我希望你可以尽快给我一个满意的答复。感谢你的体谅。
5. Can you change a new one for me as soon as possible？
你们能不能尽快给我换一个新的？
【高分模板1】
Dear Sir/Madam,
My name is/I’m____________________(自我介绍). I am writing to you for something/to tell you
something about __________________(具体的投诉内容).
学科网（北京）股份有限公司 4First of all, ______________________(投诉原因一)。 Additionally, ____________________(投诉原因
二). Under the circumstances, I find it terrible______________________(心情和影响)。
I would be extremely grateful if you could look into the matter as soon as possible and get it settle.
Thank you for your time and kind consideration.( 信 件 结 尾 的 常 用 语 ).
Yours sincerely,
Li Hua
假定你是李华，上周，你从一家网络旗舰店购买了一部手机，收到手机后发现了一些问题。请你给该旗舰
店的客服中心写一份投诉信，内容包括：
1. 描述手机的相关问题；
2. 你期待的处理方法。
注意：
1. 词数80左右；
2. 可以适当增加细节，以使行文连贯。
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________
【答案】
Dear Sir/Madam.
Concerning the problems with the mobile phone that I bought from your online store last week, I’m writing
with disappointment to express my complaint.
You claimed that I’d get the gray color with shining screen within a week. However, three weeks had passed
and I received the phone with wrong color at length. Furthermore, it was so poorly packed that the screen got
broken. What’s worse, I didn’t receive the exact size I had ordered.
Can you change it for a new one or offer me a full refund? A response at your earliest convenience will be
highly appreciated.
Yours,
Li Hua
【导语】本篇书面表达属于应用文，要求考生给一家网络旗舰店的客服中心写一份投诉信，反映手机的一
些问题。
【详解】1.词汇积累
表达：express→convey
声称：claim→contend
然而：however→nevertheless
学科网（北京）股份有限公司 5另外：furthermore→in addition
2.句式拓展
简单句变复合句
原句：A response at your earliest convenience will be highly appreciated.
拓展句：I would appreciate it if you can give me a response at your earliest convenience.
【点睛】[高分句型1] Concerning the problems with the mobile phone that I bought from your online store last
week, I’m writing with disappointment to express my complaint. (运用了that引导的限制性定语从句)
[高分句型2] What’s worse, I didn’t receive the exact size I had ordered. (运用了that/which引导的限制性定语从
句，省略了that/which)
学科网（北京）股份有限公司 6
