文档内容
专题 24 书信类 03（申请信、咨询信、投诉信）（原卷版）
书信类写作包括邀请信、感谢信、推荐信、求职信、祝贺信、告知信、求助信、建议信、道歉信、咨
询信以及慰问信等类别。
以下对申请信、咨询信、投诉信类别提供对应的模板和基本写作技巧。
七、申请信
1. 布局思维导图
首段 简要介绍自己，说明信息来源，并提出申请
段落要点 正文 突出自己特点，具体说明胜任理由
结尾 请求给予机会，期望尽快回复
2. 写作模板
模板①
Dear Sir or Madam,
I write this letter to apply for the position that you have advertised in________________________(报纸站名
称) of________________________(广告发布时间).
Not only do I have the qualifications for this job, but also I have the right personality for a ______________
(工作名称). On one hand, _____________________(第一个原因). On the other hand,
______________________(另一个原因).
Should you grant me a personal interview, I would be most grateful. If you need to know more about me，
please feel free to contact me at any time at________________________(电话号码).Thank you for considering my application, and I am looking forward to meeting you.
Yours Sincerely,
Li Hua
模板②
Dear Sir or Madam,
I’m _________(简单自我介绍). When I was reading the advertisement, _________(表达看到相关广告后的
感受). I think it’s a good opportunity for me to _____________(应聘的原因). Therefore I recommend myself to
without hesitation.
I ___________(陈述本人的性格优势). For one thing, I can ___________(陈述本人特长一). For another
thing, I can ___________(陈述本人特长二).
Please contact me at ___________(你的联系方式一：电话号码). Or e-mail me at ___________(你的联系方
式二：电子邮箱地址).
I am looking forward to your early reply .
Yours Sincerely,
Li Hua
模板③
Dear Sir or Madam,
I’m _________(简单自我介绍).I’m writing to apply for the position_____________(说明写信的目的)。
I really want to obtain this precious opportunity because ______________________________(说明为什么想
得到这次宝贵的机会).
___________. Besides, __________________.(分层次说明自己的优势)
I am sure that I can perfectly live up to your expectations. I will be grateful if you could give me a kind
consideration.
Looking forward to your early reply .
Yours
Li Hua
【写作方法】
1. 首段：
a. 自我介绍；
b. 申请原因；
c. 说明写信目的。2.主体：
a. 详述有关背景资料：资历、教育经历、工作经历、兴趣爱好；
b. 询问有关学校、课程等具体内容。
3.尾段：
a. 强调上述材料的重要性；
b. 希望尽快得到答复；
c. 要求手册及申请表；
d. 表示感谢。
【写作流程图】
说明写信目的
介绍自我(包括：学历、工作简历、在学校或工作单位的表现)
说明申请该职位或学校的原因
恳请招聘单位或所申请的学校考虑自己的申请，并表示谢意，期望回复
第一部分：说明写信的目的
套语：
(1) 兹申请刊登在……上的……工作。
I am writing to apply for the post of … advertised in …
(2) 见……上刊登的贵公司广告，我谨申请应聘贵公司的……职务。
In reply to your advertisement in …, I beg to apply for the post of … in your company.
(3) 看到贵公司在报上招聘……的广告，我马上感到这正是我这段时间所要寻找的工作，并且我能胜任。
Immediately I saw your advertisement in the paper for …I felt it was just the kind of post for which I have the
qualifications and for which I have been looking for some time.
(4) 我想申请入贵校学习。
I would like to apply for admission to your college.
(5) 我想在贵校……系继续深造。
I would like to further my studies in …Department of your university.
第二部分：介绍详情
套语：(1) 我的专业是……，我了解贵校在上述领域有极好的项目。
My major is…, and I understand your university has a good program in this field.
(2) ……年，我出生于……，毕业于……大专业。毕业后一直在……工作，因此积累了该领域丰富的经验。
Born in …in…, I graduated from…University majoring in …I have been working in …since my graduation, and
I have therefore attained rich experience in this field.
(3) 毕业后，我先担任……，随后担任……，现任职于……
Upon graduation, I first worked as … The following job was …and currently I am working for/in …
(4) 我现在就读于北京第二外国语学院英语专业，即将毕业。
I am now studying at Beijing Second Foreign Language Institute and will soon be graduated as an English major.
第三部分：说明申请该职位或学校的原因
套语：
(1) 贵公司目前做的这种工作特别使我感兴趣。
The kind of work in which your company is engaged particularly interests me.
(2) 我认为我具备了报上刊登的贵公司……一职所要求的必要条件和经验。
I feel I have the necessary qualifications and experience needed for the position of …advertised in the
newspaper.
(3) 受我所学课程的影响，我对饭店、酒店管理产生了浓厚的兴趣。
Under the influence of the courses I have taken, I have developed a special interest in Restaurant and Hotel
Management.
第四部分：恳请招聘单位或所申请的学校考虑自己的申请，并表示谢意，期望回复
套语：
(1) 如能尽快回复，我将不胜感激。
Your early response will be much appreciated.
(2) 希望贵校能给我寄来空白申请表。
I hope you will kindly send me an application form.
(3) 如能收到所需的申请表和有关入学的指南我将十分感激。
I would greatly appreciate receiving copies of the required application forms and any instructions you may be so
kind as to give me regarding my possible admission.
(4) 希望同意面试，届时我可以更详细地说明我的技能。
I hope I may be granted an interview, when I can explain my qualifications more fully.
(5) 我将乐意在您方便时接受面试，届时我将进一步介绍自己。I should be pleased to attend for an interview at your convenience, when I could give you further details
concerning myself.
3. 必备词句
1．I wish to apply for a position of which you advertised in today's newspaper. 我想申请你们今天报纸上刊
登的广告中的一个职位。
2．I have learned from a friend that... 我从一个朋友那得知……
3．I shall be glad to provide you with any further information concerning my education and personal
experience. 我很乐意提供关于我的教育及个人经验方面的更多信息。
4．My name is...I graduated from...university in...，majoring in...我的名字是……。我毕业于……大学，专
业是……
5．I am confident my professional knowledge has prepared me to handle the job. 我相信我的专业知识能让
我胜任这份工作。
6．I am skilled in/good at...我擅长……
7．I had good performance in every course，especially in... 我每门课成绩都很好，特别是……
8．I trust that I am capable of doing the work well. 我相信我能干好这份工作。
9．I believe that I am well qualified for the position as... 我相信我定能胜任作为……的工作。
【篇首句】介绍自己，简要说明信息来源，并提出申请。
1. I’m Li Hua, from Class One, Senior Two.
我是李华，来自高二一班。
2. I have read in the newspaper that a secretary is wanted in your company.
我在报纸上看到你们公司在招聘一名秘书。
3. I read the announcement of the Experience Life that you have posted on the Internet and I am interested in it.
我在网上看到你们发布的体验生活的消息，我对此很感兴趣。
4. I am extremely pleased to see your advertisement for an English tutor（家庭教师/助教）in the newspaper.
我很高兴在报纸上看到你们招聘家庭教师/助教的广告。
5. I am writing to apply for the summer camp in your school.
我写信是想申请加入你们学校的夏令营。
6. I am writing to tell you that I’m suitable for the job you are advertising.
我写信是想告诉你，我适合做你们在广告上刊登的这份工作。7. I am writing to inquire about the possibility of the job.
我写信是询问（我得到）这份工作的可能性。
8. I am writing to join the program.
我写信是想加入这个项目。
9. I would like to apply for it during the summer vacation.
我想要暑假申请它。
【篇中句】突出自己特点，具体说明胜任理由。
1. I think I’m qualified for the position.
我认为对于这个职位我是有资格的。
2. In the first place, I have strong written and spoken communication skills.
首先，我有很好的写作和交流技巧。
3. What’s more, I am well acquainted with the western culture.（be acquainted with 熟悉）
而且，我非常熟悉西方文化。
4. Last but not the least, I have good personality, and I am independent in life.
最后但也是很重要的一点是，我有很好的性格，并且在生活中很独立。
5. I think it’s of great use to me. For one thing, I can gain some experience for my future job; for another, I can
make more friends.
我认为它对我是有好处的。一则，我能够为未来的工作获得经验；二则，我可以交到更多的朋友。
6. I am sure I can do my best in the job.
我保证在工作中会尽最大努力。
7. That’s why I am applying for the position.
那就是我申请这个职位的原因。
8. I hope I can join you.
我希望我能够加入你们。
【篇尾句】请求给予机会，期望尽快回复。
1. I will be much grateful if you can give me the opportunity.
2. 如果你能给我这个机会，我会非常感激。
3. I hope you can offer me the opportunity.
4. 我希望你能提供给我这个机会。
5. I hope I can be accepted as a member of your summer camp.
6. 我希望我能够成为你们夏令营的一员。7. If you need to know more about me, please contact me at 189.
8. 如果你需要了解我更多，请给我打电话189.
9. I am looking forward to your early reply.
10. 期待你的早日恢复。
11. I am looking forward to hearing from you soon.
12. 期待早日收到你的来信。
13. I wish to apply for a position of which you advertised in today's newspaper. 我想申请你们今天报纸上刊登的广
告中的一个职位。
14. I have learned from a friend that... 我从一个朋友那得知……
15. I shall be glad to provide you with any further information concerning my education and personal experience. 我很
乐意提供关于我的教育及个人经验方面的更多信息。
16. My name is...I graduated from...university in...，majoring in...我的名字是……。我毕业于……大学，专业是……
17. I am confident my professional knowledge has prepared me to handle the job. 我相信我的专业知识能让我胜任这
份工作。
18. I am skilled in/good at...我擅长……
19. I had good performance in every course，especially in... 我每门课成绩都很好，特别是……
20. I trust that I am capable of doing the work well. 我相信我能干好这份工作。
21. I believe that I am well qualified for the position as... 我相信我定能胜任作为……的工作。
4. 写作实操技巧
假设你是李华，你作为交换生正在英国学习，你所在城市博物馆正在展出来自中国的文物(relics)因而
需要招聘懂一定中国文化的自愿者作为讲解员，需要写一封信给博物馆申请做一名讲解员。
要点如下:
1.写信目的。
2.个人能力优势。
3.能做的事情。
注意:
1.词数80左右
2.可以适当增加细节，以使行文连贯。______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
5. 仿写演练
假定你是李华，你校英文报现正在招聘编辑，负责撰写中国传统文化板块的文章。请你写封信，申请
该职位。内容包括：
1 .写信目的；
2.优势、特长。
注意:1.词数80左右；
2.可适当增加细节，以使行文连贯。
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
6. 高考真题
1．（2019全国I）
假定你是李华，暑假在伦敦学习，得知当地美术馆要举办中国画展。请写一封信申请做志愿者，内容包
括：
1．写信目的：2．个人优势：3．能做的事情。
注意：
1．词数100左右；2．可以适当增加细节，以使行文连贯；
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
2．（2018·浙江卷）
假定你是李华，你校英语协会招聘志愿者，接待来访的国外中学生。请你写信应聘，内容包括：
1. 口语能力：2. 相关经验；3. 应聘目的。
注意：
1. 词数80左右；2. 可以适当增加细节，以使行文连贯。
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
____________________________________________________________________________________________________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
3．（2015·重庆卷）
Bookcrossing. Com 是一个面向全球的图书分享网站。该网站组织的分享活动有两种参与方式：一是自由
分享（wild release），即把书放在指定地点，由其他参与者自由获取；二是定向分享（controlled
release），即直接传递给另一位参与者。假设你是李华，请用英文写信申请参加。内容应包括：
1· 表明写信目的
2· 选择一种分享方式
3· 简述作出该选择的理由
4· 希望了解更多信息
注意：
（1）词数不少于80；
（2）在答题卡上做答
（3）书信格式及开头已给出（不计入总词数）
Dear Sir or Madam,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Yours
Li Hua
4．（2012·全国新课标卷）假定你是李华，从互联网（the Internet）上得知一个国际中学生组织将在新加坡(Singapore)举办夏令营，欢
迎各国学生参加。请写一封电子邮件申请参加。
内容主要包括：
1.自我介绍(包括英语能力); 2.参加意图（介绍中国、了解其他国家）；3.希望获准。
注意：
1.词数100左右：
2.可以适当增加细节，以使行文连贯
3.邮件开头和结尾已为你写好。
Dear Sir or Madam,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Regards,
Li Hua
必背范文
Writting1
假如你是高三学生李华，打算报考一所外语学校。你在网上看到上海外国语学院的招生信息
(admission information)，并对此非常感兴趣。根据招生要求，你需要用英语写一份个人申请报告，内容应
包括：
1.自己的个性、特长及取得的成果；
2.进入大学后的努力方向及设想等。
注意：
1.词数100左右，开头与结尾已给出，但不计入总词数；
2.可适当增加细节，以使行文连贯。
Dear Sir or Madam,I’m writing to apply to study in your university.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
I’m looking forward to hearing from you soon.
Yours,
Li Hua
Writting2
假设你是李华，从互联网上看到一个国际中学生家教组织将面向中国招聘兼职中文家教(tutor) 的广
告，欢迎中国学生参加。 请写一封电子邮件申请参加。
内容主要包括：
1.自我介绍（包括中英文能力）；
2.参加意图（帮助别人学习中文和推介中国文化）；
3.希望获准。
注意：
1. 词数100左右；
2. 可以适当增加细节，以使行文连贯；
3. 邮件开头和结尾已为你写好，不计入总次数。
Dear Sir or Madam,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Yours sincerely,Li Hua
Writing 3
假设你是新华中学的高三毕业生李华，刚刚参加完高考，最近听说美籍华人李响将出资帮助贫困大学
生。请你根据以下要点提示写一封贫困资助申请信。
1.个人情况介绍；
2.申请资助原因(家庭困难等情况)；
3.资助款的使用及今后打算。
注意：
1.词数100左右(开头已给出，不计入总词数);
2.可适当增加细节， 以使行文连贯。
Dear Mr. Li Xiang,
I’m glad to hear that you will help those who lack money in going to college. I’m writing to apply for it.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Looking forward to your reply.
Yours sincerely,
Li Hua
Writing 4
假如你是红星中学学生李华，在网上看到一则面对所有国家征集北京冬奥会志愿者的消息，你喜爱冰
雪活动，想去担任志愿者。申请信要求统一用英文书写。请根据提示写一封申请信。内容包括：
1.你的基本情况；
2.你的申请理由；
3.希望获准。
注意：1.100词左右；
2.开头和结尾已给出，不计入总词数；
3.可以适当增加细节，以使行文连贯。
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Writing 5
假如你是李华，为了配合学校开展的"Green Action for the Earth"的活动，你校英语俱乐部张贴了一则海
报招聘志愿者。请根据提示写一封申请信。内容包括:
1.个人信息；
2.应聘资格；
3.希望被录用。
注意：
1.词数100左右；
2.开头和结尾已给出，不计入总词数；
3.可以适当增加细节，以使行文连贯。
Dear Sir or Madam,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Looking forward to your reply.Yours,
Li Hua
八、咨询信
1. 布局思维导图
首段 写信目的
段落要点 正文 咨询详情
结尾 表达谢意，期盼回复
2. 基本模板
Dear ______ (称谓)
I am ______(自我介绍). I am writing to inquire about ______(要询问的内容).
The following is my confusion. First of all, I’m tempted to know ______. Secondly, when will ______ ?
Thirdly, is ______?(要咨询的问题罗列)
I would be much appreciated if you can furnish me with the above information and you can contact
me via ______ (表达感谢).
Thank you and your prompt reply will be highly appreciated.
Your sincerely,
Li Hua
3. 必备词句
【常用词汇】1.inquire about sth. 询问……的情况
2.seek for sth. 寻求
3.obvan some information 获得一些信息
4.regarcding/concerning/with regard to sth. 关于
5.provide sb. with sth. 提供给某人某物
6.inform sb. of sth. 通知某人某事
7.prompt/immediate reply 及时的回复
8.take into account of sth./take sth. into account 考虑到……
9.detailed information 详情
10.be grateful/obliged to sb. for sth. 因某事而感谢某人
11.express one's appreciation for... 对某事表示感激
12.be concerned about... 对……关心
13.attend a summer school 参加暑期学校
14.during the summer vacation 暑假间
15.a six-wek English course 一个为期六周的英语课程。
16.per week 每周
17.as for 至于，关于
18.including extra fee for sth. 包括……额外费用
19.cover the entrance fees .. 怎么样？（提出建议或用以引出活题）
20.What about..…?/How abou.…? ……怎么样？
【常用句型】
(1) I am writing to ask for information about how to be a volunteer for the Asian Winter Games. 我写信来是
为了咨询如何成为亚洲冬季运动会志愿者。
(2) I am writing to see if it is possible for you to provide me with information regarding /concerning /on how
to learn Chinese well. 我写信来是为了想知道您是否可以给我提供一些关于如何才能学好中文的信息。
(3) I am writing to you for further information about the English training. 我写信来是为了进一步了解英语
培训。(4) I’m writing for more information about how to better learning habits. 我写信来是为了进一步获取有关改
善学习习惯的信息。
(5) I am writing in response to your advertisement. 我写这封信是为了回复、回应你们的广告。
(6) Could you please tell me something about how to be a volunteer for the Asian Winter Games？您能向我
介绍一下如何成为亚洲冬季运动会志愿者吗？
(7) I would greatly appreciate it if you could tell me something about the rebuilt Qianmen Street in Beijing.
如果您能告诉我有关改建后北京前门大街的情况，我将感激不尽。
(8) I wonder if /whether you could tell me something about English speech contest to be held in our school
on June 1st. 我想要知道您是否可以告诉我一些有关我们学校将在 6月1日举行的英语演讲比赛的情
况。
(9) I would like to know if /whether you could tell me something about summer courses. 我想要知道您是否
可以告诉我暑期课程的情况？
(10)I would be much obliged to you if you let me know something about the summer camp. 如果你能告诉我
有关夏令营的情况， 我将不胜感激。
(11)Could you （be so kind as to）tell me something about students’visiting group. 您是否可以告诉我有关
学生访问团的情况。
(12)I would （also）like to inquire something about a spokesman for animals. 我（也）想咨询动物代言人
的情况事宜。
(13)I would be grateful if it’s so kind of you to give me some essential information. 如果您能告知一些必要
的信息，我将不胜感激。
(14)I’d like to know something more about the volunteer activity. 我想要了解志愿者活动。
(15)I would be grateful to receive a prompt reply.如果您能回复，我将感激不尽。
(16)I’d appreciate it very much if you could give me a reply.如果您能回复，我将感激不尽。
4. 写作实操技巧
假定你是李华，正在新西兰学习，你计划寒假期间在当地旅行，请给旅行社发一封电子邮件询问相关
的旅行信息。
内容包括：1. 旅行信息；2. 当地特色；3. 注意事项。______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
5. 仿写演练
假设你是光明中学高二（1）班班长，准备组织班级同学去博物馆参观历史展览（historical
exhibition）。请向博物馆写一封80词的信，询问如下信息：
1. 展览内容（规模size、主题theme及展出物品objects on display等）
2. 展出起止时间(the dates of its opening and closing)，是否有折扣(discount)。
3. 期待回复。
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________6. 高考真题
(1) 【2021年高考全国甲卷】
假定你是李华。你校计划举办介绍中国传统文化的主题班会，并在英文网站展示。请你写一封邮件给外国
朋友Chris，向他了解哪些中国传统文化更吸引外国友人。邮件内容包括：
1.阐明写信事由；2.征求建议；3.表示感谢。
注意：
1. 词数100左右；2. 可以适当增加细节，以使行文连贯。
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
(2) 【2020·浙江卷】
假定你是李华，你校来自爱尔兰的外教Peter因病回国休假。请给他写一封电子邮件，内容包括:1. 询
问近况；2. 分享班级最新消息；3. 表达祝愿。
注意:1. 词数80左右；2. 可适当增加细节，以使行文连贯。
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
____________________________________________________________________________________________________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
(3) 【2016年10月浙江卷】
假定你是李华。下学期你将作为交换生（exchange student）去加拿大一所高中学习，住在Lynn家里。
请给Lynn写一封邮件，内容包括：
1. 介绍自己；2. 告知到达时间；3. 询问应做何准备。
注意：1. 词数80左右；2. 可适当增加细节，以使行文连贯。
(4) 【2014·全国卷1】
假定你是李华，计划暑假期间去英国学习英语，为期六周。下面的广告引起了你的注意，请给该校写封
信，询问有关情况（箭头所指内容）
注意：
1．词数100左右； 2．可以适当增加细节，以使行文连贯。 3．参考词汇：住宿—accommodation
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
____________________________________________________________________________________________________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
九、投诉信
1. 布局思维导图
2. 基本模板
Dear ______ (称谓)
I am writing to lodge complaints against ______(投诉原由). Here is the whole story.
In the first place, ______(问题一). In addition, ______(问题二). Under these circumstances, ______(问题
的结果) . Consequently, I asked to remedy the situation. However，ignoring how reasonable my request
was, the staff refused to make any compensation with a poor attitude.（投诉服务时可用）.
I sincerely hope you could look into the case. ______(提供解决方案). Otherwise, I would seek
legal/external support in the local customer committee.Looking forward to your prompt reply.
Your sincerely,
Li Hua
Dear ______,
①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about
______.
③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方
面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）
to______（抱怨的方面给你带来的后果）.
⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）,
and I would like to have this matter settled by ______（设定解决事情最后期限）.
⑧Thank you for your consideration and I will be looking forward to your reply.
1. 写作方法
①首段：注意客观、礼貌
a. 自我介绍；
b. 引出投诉内容；
c. 表明目的要求。
② 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯地提出问题；
b. 提出改进建议，表明希望如何解决；
c. 拓展题目内容，尤其要强调问题不解决所带来的后果。
③ 尾段：提出解决方案，不用展开，注意中肯、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决；
b. 有时可就问题的解决限定时间；
c. 对有关人员的努力表示感谢；
d. 希望尽快得到满意答复。
2. 写作流程图
提出抱怨并表示遗憾
阐述问题发生的经过指出问题引起的后果
提出批评及处理的意见或敦促对方采取措施
必背词句
第一部分：提出抱怨并表示遗憾
套语：
(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am sorry to trouble you but I am afraid that I have to make a serious complaint.
(2) 我很遗憾地告诉你投诉有关……的事由。
I am sorry to tell you that there should be reasons to complain about …
(3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.
第二部分：说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is
too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.
首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐
在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop,
but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it.
大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状
况。当被洗的时候，它会掉色。现在，我不能穿了。
3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished
because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.
它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不
应该忽略这个缺陷。
4. I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。
5. Now this problem keeps worrying me.
现在这个问题一直在困扰我。
6. To improve the situation, you can take the following measures.为了改善状况，你们可以采取下面的措施。
7. Can you change a new one for me as soon as possible?
你们可以尽快给我换件新的吗？
8. I insist you change a new one for me or give me a refund（退款）.
我坚持你们给我换件新的或者给我退款。
9. How shall I send this scarf back to you?
我怎么把这条围巾寄还给你？
第三部分：提出批评及处理的意见或敦促对方采取措施
套语：
(1) 我认为是你认识到……的时候了。
I think it’s high time that you realized …
(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We know that you are not generally careless, but we should like your assurance that this will not happen again.
(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。
I must warn you that unless you do something about the situation, I will be forced to take legal action.
(4) 坦率地说，我不再准备忍受这种状况。
Frankly, I am not prepared to put up with the situation any more.
(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。
I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an
early reply.
（6）期待着你早日答复。
I’m looking forward to your early reply.
3. 写作实操技巧
假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站
写一封投诉信，投诉信内容如下表：要点：
1.投诉内容；
2.要求重新邮寄或退款；
3.询问应由谁承担邮寄费用。
注意:
1.书信内容包括以上要点；
2.词数100左右(书信格式已给出，不计入总词数)；
3.可适当增加细节，以使行文连贯。
Dear Sir or Madam,
I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket
on time, but__________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
I am looking forward to your early reply.
Yours sincerely,
Li Hua
4. 仿写演练
假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向
公交车公司写一封投诉信。要点如下：
1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。
2. 希望尽快查清此事。
注意：
1. 词数80左右；2. 可适当增加细节，以使行文连贯。
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
必背范文
Writting1
假如你是Jim，现在在英国留你校的校车服务令学生很不满意，请你以一名学生的身份用英语给学校
负责人写一封投诉信。投诉内容如下：
1.校车不到站停车；
2.不按时发车。
注意:
1.说理充分，客观礼貌；
2.词数100左右。
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Writing 2假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flight number BA793)回国，旅途的糟糕经
历令你很不愉快，现请用英文给该航空公司写一封投诉信。
信件要点包括：
1.·陈述写信原因；
2·投诉内容：
(1)航班延误了7小时；
(2)登机后的不愉快经历；
(3)托运的行李箱被损坏。
3·提出你的要求。
参考词汇：托运行李：check-in Luggage
注意：
1．词数100左右。
2．可以适当增加细节，以使行文连贯。
Dear Sir or Madam:
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Sincerely,
Li Hua
Writing 3
假设你是Andrew，于2017年10月7日在购书网站lovereading.com上购买了The Call of The Wild一
书。今天收到后发现：
1. 书籍有缺页，封面破损；
2. 递送超时一周。
请就此事给lovereading.com写一封投诉信，并提出你对该网站改进服务的建议。____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Writing 4
假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题，
要求更换或退货，请根据下列要点，给该公司经理写封投诉信。
【问题】拍摄的照片在电脑上显示不清楚；到定点维修站检查，无法修理；经专家鉴定属于质量问
题。
【要求】希望公司尽快给予答复： 或调换产品，或负责退款。
Dear manager,
I’m writing to you for the camera I bought last month while I was travelling in your country.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Thank you for your consideration.
Sincerely yours
Li Tao
Writing 5
假设你叫李华，昨天你收到了两周前在某网站订购的一款iPod touch播放器。但是你发现收到的商品
存在以下问题：1.订购的播放器内存是64GB，而收到的播放器内存是32GB；
2.订购的播放器是蓝色的，而收到的是黑色的；
3.播放器的包装盒已损坏。
请你根据以上内容，写一封100词左右的投诉信给美国苹果公司，要求对方道歉并作出补偿。
注意：信的开头和结尾已经给出，不计入总词数。
参考词汇：内存 RAM
Dear Sir or Madam,
I am Li Hua, a consumer from China. I am writing to complain about your poor service.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Yours,
Li Hua
--- End ---
