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专题 24 书信类 03（申请信、咨询信、投诉信）（解析版）
书信类写作包括邀请信、感谢信、推荐信、求职信、祝贺信、告知信、求助信、建议信、道歉信、咨
询信以及慰问信等类别。
以下对申请信、咨询信、投诉信类别提供对应的模板和基本写作技巧。
七、申请信
1. 布局思维导图
首段 简要介绍自己，说明信息来源，并提出申请
段落要点 正文 突出自己特点，具体说明胜任理由
结尾 请求给予机会，期望尽快回复
2. 写作模板
模板①
Dear Sir or Madam,
I write this letter to apply for the position that you have advertised in________________________(报纸站名
称) of________________________(广告发布时间).
Not only do I have the qualifications for this job, but also I have the right personality for a ______________
(工作名称). On one hand, _____________________(第一个原因). On the other hand,
______________________(另一个原因).
Should you grant me a personal interview, I would be most grateful. If you need to know more about me，
please feel free to contact me at any time at________________________(电话号码).Thank you for considering my application, and I am looking forward to meeting you.
Yours Sincerely,
Li Hua
模板②
Dear Sir or Madam,
I’m _________(简单自我介绍). When I was reading the advertisement, _________(表达看到相关广告后的
感受). I think it’s a good opportunity for me to _____________(应聘的原因). Therefore I recommend myself to
without hesitation.
I ___________(陈述本人的性格优势). For one thing, I can ___________(陈述本人特长一). For another
thing, I can ___________(陈述本人特长二).
Please contact me at ___________(你的联系方式一：电话号码). Or e-mail me at ___________(你的联系方
式二：电子邮箱地址).
I am looking forward to your early reply .
Yours Sincerely,
Li Hua
模板③
Dear Sir or Madam,
I’m _________(简单自我介绍).I’m writing to apply for the position_____________(说明写信的目的)。
I really want to obtain this precious opportunity because ______________________________(说明为什么想
得到这次宝贵的机会).
___________. Besides, __________________.(分层次说明自己的优势)
I am sure that I can perfectly live up to your expectations. I will be grateful if you could give me a kind
consideration.
Looking forward to your early reply .
Yours
Li Hua
【写作方法】
1. 首段：
a. 自我介绍；
b. 申请原因；
c. 说明写信目的。2.主体：
a. 详述有关背景资料：资历、教育经历、工作经历、兴趣爱好；
b. 询问有关学校、课程等具体内容。
3.尾段：
a. 强调上述材料的重要性；
b. 希望尽快得到答复；
c. 要求手册及申请表；
d. 表示感谢。
【写作流程图】
说明写信目的
介绍自我(包括：学历、工作简历、在学校或工作单位的表现)
说明申请该职位或学校的原因
恳请招聘单位或所申请的学校考虑自己的申请，并表示谢意，期望回复
第一部分：说明写信的目的
套语：
(1) 兹申请刊登在……上的……工作。
I am writing to apply for the post of … advertised in …
(2) 见……上刊登的贵公司广告，我谨申请应聘贵公司的……职务。
In reply to your advertisement in …, I beg to apply for the post of … in your company.
(3) 看到贵公司在报上招聘……的广告，我马上感到这正是我这段时间所要寻找的工作，并且我能胜任。
Immediately I saw your advertisement in the paper for …I felt it was just the kind of post for which I have the
qualifications and for which I have been looking for some time.
(4) 我想申请入贵校学习。
I would like to apply for admission to your college.
(5) 我想在贵校……系继续深造。
I would like to further my studies in …Department of your university.
第二部分：介绍详情
套语：(1) 我的专业是……，我了解贵校在上述领域有极好的项目。
My major is…, and I understand your university has a good program in this field.
(2) ……年，我出生于……，毕业于……大专业。毕业后一直在……工作，因此积累了该领域丰富的经验。
Born in …in…, I graduated from…University majoring in …I have been working in …since my graduation, and
I have therefore attained rich experience in this field.
(3) 毕业后，我先担任……，随后担任……，现任职于……
Upon graduation, I first worked as … The following job was …and currently I am working for/in …
(4) 我现在就读于北京第二外国语学院英语专业，即将毕业。
I am now studying at Beijing Second Foreign Language Institute and will soon be graduated as an English major.
第三部分：说明申请该职位或学校的原因
套语：
(1) 贵公司目前做的这种工作特别使我感兴趣。
The kind of work in which your company is engaged particularly interests me.
(2) 我认为我具备了报上刊登的贵公司……一职所要求的必要条件和经验。
I feel I have the necessary qualifications and experience needed for the position of …advertised in the
newspaper.
(3) 受我所学课程的影响，我对饭店、酒店管理产生了浓厚的兴趣。
Under the influence of the courses I have taken, I have developed a special interest in Restaurant and Hotel
Management.
第四部分：恳请招聘单位或所申请的学校考虑自己的申请，并表示谢意，期望回复
套语：
(1) 如能尽快回复，我将不胜感激。
Your early response will be much appreciated.
(2) 希望贵校能给我寄来空白申请表。
I hope you will kindly send me an application form.
(3) 如能收到所需的申请表和有关入学的指南我将十分感激。
I would greatly appreciate receiving copies of the required application forms and any instructions you may be so
kind as to give me regarding my possible admission.
(4) 希望同意面试，届时我可以更详细地说明我的技能。
I hope I may be granted an interview, when I can explain my qualifications more fully.
(5) 我将乐意在您方便时接受面试，届时我将进一步介绍自己。I should be pleased to attend for an interview at your convenience, when I could give you further details
concerning myself.
3. 必备词句
1．I wish to apply for a position of which you advertised in today's newspaper. 我想申请你们今天报纸上刊
登的广告中的一个职位。
2．I have learned from a friend that... 我从一个朋友那得知……
3．I shall be glad to provide you with any further information concerning my education and personal
experience. 我很乐意提供关于我的教育及个人经验方面的更多信息。
4．My name is...I graduated from...university in...，majoring in...我的名字是……。我毕业于……大学，专
业是……
5．I am confident my professional knowledge has prepared me to handle the job. 我相信我的专业知识能让
我胜任这份工作。
6．I am skilled in/good at...我擅长……
7．I had good performance in every course，especially in... 我每门课成绩都很好，特别是……
8．I trust that I am capable of doing the work well. 我相信我能干好这份工作。
9．I believe that I am well qualified for the position as... 我相信我定能胜任作为……的工作。
【篇首句】介绍自己，简要说明信息来源，并提出申请。
1. I’m Li Hua, from Class One, Senior Two.
我是李华，来自高二一班。
2. I have read in the newspaper that a secretary is wanted in your company.
我在报纸上看到你们公司在招聘一名秘书。
3. I read the announcement of the Experience Life that you have posted on the Internet and I am interested in it.
我在网上看到你们发布的体验生活的消息，我对此很感兴趣。
4. I am extremely pleased to see your advertisement for an English tutor（家庭教师/助教）in the newspaper.
我很高兴在报纸上看到你们招聘家庭教师/助教的广告。
5. I am writing to apply for the summer camp in your school.
我写信是想申请加入你们学校的夏令营。
6. I am writing to tell you that I’m suitable for the job you are advertising.
我写信是想告诉你，我适合做你们在广告上刊登的这份工作。7. I am writing to inquire about the possibility of the job.
我写信是询问（我得到）这份工作的可能性。
8. I am writing to join the program.
我写信是想加入这个项目。
9. I would like to apply for it during the summer vacation.
我想要暑假申请它。
【篇中句】突出自己特点，具体说明胜任理由。
1. I think I’m qualified for the position.
我认为对于这个职位我是有资格的。
2. In the first place, I have strong written and spoken communication skills.
首先，我有很好的写作和交流技巧。
3. What’s more, I am well acquainted with the western culture.（be acquainted with 熟悉）
而且，我非常熟悉西方文化。
4. Last but not the least, I have good personality, and I am independent in life.
最后但也是很重要的一点是，我有很好的性格，并且在生活中很独立。
5. I think it’s of great use to me. For one thing, I can gain some experience for my future job; for another, I can
make more friends.
我认为它对我是有好处的。一则，我能够为未来的工作获得经验；二则，我可以交到更多的朋友。
6. I am sure I can do my best in the job.
我保证在工作中会尽最大努力。
7. That’s why I am applying for the position.
那就是我申请这个职位的原因。
8. I hope I can join you.
我希望我能够加入你们。
【篇尾句】请求给予机会，期望尽快回复。
1. I will be much grateful if you can give me the opportunity.
2. 如果你能给我这个机会，我会非常感激。
3. I hope you can offer me the opportunity.
4. 我希望你能提供给我这个机会。
5. I hope I can be accepted as a member of your summer camp.
6. 我希望我能够成为你们夏令营的一员。7. If you need to know more about me, please contact me at 189.
8. 如果你需要了解我更多，请给我打电话189.
9. I am looking forward to your early reply.
10. 期待你的早日恢复。
11. I am looking forward to hearing from you soon.
12. 期待早日收到你的来信。
13. I wish to apply for a position of which you advertised in today's newspaper. 我想申请你们今天报纸上刊登的广
告中的一个职位。
14. I have learned from a friend that... 我从一个朋友那得知……
15. I shall be glad to provide you with any further information concerning my education and personal experience. 我很
乐意提供关于我的教育及个人经验方面的更多信息。
16. My name is...I graduated from...university in...，majoring in...我的名字是……。我毕业于……大学，专业是……
17. I am confident my professional knowledge has prepared me to handle the job. 我相信我的专业知识能让我胜任这
份工作。
18. I am skilled in/good at...我擅长……
19. I had good performance in every course，especially in... 我每门课成绩都很好，特别是……
20. I trust that I am capable of doing the work well. 我相信我能干好这份工作。
21. I believe that I am well qualified for the position as... 我相信我定能胜任作为……的工作。
4. 写作实操技巧
假设你是李华，你作为交换生正在英国学习，你所在城市博物馆正在展出来自中国的文物(relics)因而
需要招聘懂一定中国文化的自愿者作为讲解员，需要写一封信给博物馆申请做一名讲解员。
要点如下:
1.写信目的。
2.个人能力优势。
3.能做的事情。
注意:
1.词数80左右
2.可以适当增加细节，以使行文连贯。______________________________________________________________________________________
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【模板范文】
Dear sir/madam (称谓)
I am really delighted to learn that a guide for your Chinese cultural relic exhibition (职位) is required, and I
feel this position (职位或机会) is specially tailored to me.
To start with, my advantage first lies in the fact that I am from China and used to be a volunteer in Shanghai
Museum and quite familiar with Chinese relics (优势一) . Furthermore, being an outgoing and optimistic boy, I
am good communicating with others and introducing Chinese culture to the world is always my honor and my
pleasure (优势二) . Finally, there is no problem with my spoken English, as I have lived here for almost a year
and I have no difficulty communicating with others in English (优势三) .
I do hope my enthusiasm and qualification (资质或能力) will win me a favorable consideration from
your side. Should you need any details related to my application, feel free to contact me at
123456@df.com (联系方式).
Keenly anticipate your prompt reply.
Your sincerely,
Li Hua
5. 仿写演练
假定你是李华，你校英文报现正在招聘编辑，负责撰写中国传统文化板块的文章。请你写封信，申请
该职位。内容包括：1 .写信目的；
2.优势、特长。
注意:1.词数80左右；
2.可适当增加细节，以使行文连贯。
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【模板范文】
Dear sir/madam (称谓)
I am really delighted to learn that a new editor in charge of articles based on traditional Chinese culture (职
位) is required, and I feel this position (职位或机会) is specially tailored to me.
To start with, my advantage first lies in the fact that I have a good command of English, which I believe is a
basic requirement for this job (优势一) . Furthermore, in my spare time, I prefer to read English newspapers,
which contributes to my progress in writing (优势二) . Finally, there is no problem with my knowledge about
Chinese culture, as I am crazy about everything to do with Chinese culture. I often talk with my foreign friends and
introduce Chinese culture to them (优势三) .
I do hope my enthusiasm and qualification (资质或能力) will win me a favorable consideration from
your side. Should you need any details related to my application, feel free to contact me at
123456@df.com (联系方式).
Keenly anticipate your prompt reply.
Your sincerely,
Li Hua
6. 高考真题
1．（2019全国I）
假定你是李华，暑假在伦敦学习，得知当地美术馆要举办中国画展。请写一封信申请做志愿者，内容包
括：
1．写信目的：2．个人优势：3．能做的事情。
注意：
1．词数100左右；2．可以适当增加细节，以使行文连贯；
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【参考答案】
Dear Sir/Madam,
I’m Li Hua, an exchange student from China during this summer vacation. I’m delighted to learn that
volunteer students are wanted for a Chinese painting exhibition to be held in the local art gallery. Now I’m writing
to apply for the position.
The reasons for my application are as follows. First of all, having been exposed to foreign teachers since a
young age, I can communicate freely with others in English. What’s more, years of being monitor makes me a
brilliant organizer, which will help a lot to keep the exhibition in order. The most important factor is that my related
knowledge will undoubtedly help the audience learn more about the unique Chinese art form.
All in all, my sense of responsibility will make me a qualified volunteer. I’d appreciate it if you could take my
application into consideration.Yours,
Li Hua
2．（2018·浙江卷）
假定你是李华，你校英语协会招聘志愿者，接待来访的国外中学生。请你写信应聘，内容包括：
1. 口语能力：2. 相关经验；3. 应聘目的。
注意：
1. 词数80左右；2. 可以适当增加细节，以使行文连贯。
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【参考答案】
Dear Sir or Madam,
My name is Li Hua. And I am writing to apply for being a volunteer of our school English association.
I have a good command of English and have been to the USA twice. So I can communicate well with native
speakers of English. What’s more, I am kind and friendly to other people. So I can easily get along with foreign
students.
I’m particularly interested in this job because I want to further improve my oral English capabilities and
interpersonal communication skills.
Hopefully I can receive your acceptance.
Yours faithfully,
Li Hua
（2015·重庆卷）Bookcrossing. Com 是一个面向全球的图书分享网站。该网站组织的分享活动有两种参
与方式：一是自由分享（wild release），即把书放在指定地点，由其他参与者自由获取；二是定向分享（controlled release），即直接传递给另一位参与者。假设你是李华，请用英文写信申请参加。内容应包
括：
1· 表明写信目的
2· 选择一种分享方式
3· 简述作出该选择的理由
4· 希望了解更多信息
注意：
（1）词数不少于80；
（2）在答题卡上做答
（3）书信格式及开头已给出（不计入总词数）
Dear Sir or Madam,
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Yours
Li Hua
【思路点拨】
这是一篇提纲类作文，我们需要用正确的英语把给出的要点表达出来。动笔前，一定要认真分析要
点，理解要点要表达的含义，不能造漏要点，跑题偏题。本作文中给出的要点比较具体，故需要准确表达
写作时注意准确运用时态，上下文意思连贯，符合逻辑关系，尽量使用自己熟悉的单词句式，同时也要注
意使用高级词汇和高级句型使文章显得更有档次。特别注意在选择句式时要赋予变化。
【参考答案】
Dear Sir or Madam,
Learning that you are organizing this activity to share books worldwide, I am writing to apply for it for the
simple reason that I love reading and I own a large number of books.
You’ve introduced two ways to share books: wild release and controlled release. Of the two, the latter wins my
favor. By the means of controlled release, I only need to deliver books to other participants, not only are books
shared but it can build up a bridge connecting readers from different parts of the world as well.If you could provide more specific information, I would be well grateful. Looking forward to your reply.
Yours
Li Hua
【亮点说明】
所给范文语言简洁，不拖拉，使用短语：apply for申请；Looking forward to盼望着；Learning that you
are organizing this activity to share books worldwide, I am writing to apply for it for the simple reason that I love
reading and I own a large number of books.这句话运用learning做伴随状语，reason后面跟着一个同位语从
句；not only are books shared but it can build up a bridge connecting readers from different parts of the world as
well.这个句子not only but also连接两个句子，第一个句子需要用部分倒装。
3．（2012·全国新课标卷）
假定你是李华，从互联网（the Internet）上得知一个国际中学生组织将在新加坡(Singapore)举办夏令营，欢
迎各国学生参加。请写一封电子邮件申请参加。
内容主要包括：
1.自我介绍(包括英语能力); 2.参加意图（介绍中国、了解其他国家）；3.希望获准。
注意：
1.词数100左右：
2.可以适当增加细节，以使行文连贯
3.邮件开头和结尾已为你写好。
Dear Sir or Madam,
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Regards,
Li Hua
【参考答案】Dear Sir or Madam,
I'm Li Hua, a middle school student from China. I read the announcement of the summer
camp that you have posted on the Internet and I am interested in it. I know that you welcome
students from different countries and I'd like to take part in it. I've been learning English for
10 years, and I speak fluent English. What is more, I'll be able to tell students from other
countries about China and learn about their countries as well. I hope I will be accepted as a
member of your summer camp.
Looking forward to your reply!
Regards,
Li Hua
必背范文
Writting1
假如你是高三学生李华，打算报考一所外语学校。你在网上看到上海外国语学院的招生信息
(admission information)，并对此非常感兴趣。根据招生要求，你需要用英语写一份个人申请报告，内容应
包括：
1.自己的个性、特长及取得的成果；
2.进入大学后的努力方向及设想等。
注意：
1.词数100左右，开头与结尾已给出，但不计入总词数；
2.可适当增加细节，以使行文连贯。
Dear Sir or Madam,
I’m writing to apply to study in your university.
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I’m looking forward to hearing from you soon.Yours,
Li Hua
【写作指导】
本篇书面表达要求写一封申请信，结合题目要求可知，时态以一般现在时为主，人称以第一人称为
主。
内容要点包括：你的个性、特长及取得的成果；进入大学后的努力方向和设想。写作时，注意以下几点：
(1)合理安排段落，使文章条理清晰：第一段---简单介绍招生信息的来源；第二段一写自己的个性、 特长
及取得的成果；第三段一谈 自己的努力方向和设想；
(2)适当增加细节，巧妙使用过渡性词语,使得语意连贯；
(3)尽量使句式富于变化。
【参考答案】
Dear Sir or Madam,
I’m writing to apply to study in your university. I read about the admission information while surfing the
Internet the other day. I’m really interested in it.
I’m an outgoing girl and can get on well with all my classmates. I do well in most of my subjects, especially in
English. I once won first prize in an English Speech Contest held in our city.
As we all know, English is a universal language, so I want to major in English if I am admitted into your
university. I hope to have a job related with languages in the future and I believe I can help promote cultural
communication between China and the world.
I’m looking forward to hearing from you soon.
Yours,
Li Hua
【名师点评】文章要点齐全,思路清晰，语言精练，过渡自然，并且恰当地使用了大量的高级词汇和复杂句
式,不失为一篇优秀的习作。具体表现在：(1)高级词汇: get on well with, do well in, promote cultural
communication 等;(2)高级句式：as引导的定语从句As we all know,状语从句的省略while surfing the
Internet,非谓语动词短语held in our city和related with languages等。Writting2
假设你是李华，从互联网上看到一个国际中学生家教组织将面向中国招聘兼职中文家教(tutor) 的广
告，欢迎中国学生参加。 请写一封电子邮件申请参加。
内容主要包括：
1.自我介绍（包括中英文能力）；
2.参加意图（帮助别人学习中文和推介中国文化）；
3.希望获准。
注意：
1. 词数100左右；
2. 可以适当增加细节，以使行文连贯；
3. 邮件开头和结尾已为你写好，不计入总次数。
Dear Sir or Madam,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Yours sincerely,
Li Hua
【参考答案】
Dear sir or Madam,
I’m Li Hua, a senior middle school student from China. I happened to read the advertisement that you have
posted on the Internet, employing Chinese students as part-time tutor of the Chinese language. I am interested in it.
I know that you welcome students from China and I’d like to get this job.
For me, Chinese is my native tongue and I’m excellent at it. Besides, I’ve been learning English for 9 years
with a good command of spoken and written English. I’m willing to help foreigners learn Chinese well and
introduce Chinese culture to the world as well.
I hope I will be accepted as a member of yours.
Looking forward to your reply!Yours sincerely,
Li Hua
Writing 3
假设你是新华中学的高三毕业生李华，刚刚参加完高考，最近听说美籍华人李响将出资帮助贫困大学
生。请你根据以下要点提示写一封贫困资助申请信。
1.个人情况介绍；
2.申请资助原因(家庭困难等情况)；
3.资助款的使用及今后打算。
注意：
1.词数100左右(开头已给出，不计入总词数);
2.可适当增加细节， 以使行文连贯。
Dear Mr. Li Xiang,
I’m glad to hear that you will help those who lack money in going to college. I’m writing to apply for it.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Looking forward to your reply.
Yours sincerely,
Li Hua
【参考答案】
Dear Mr. Li Xiang,
I’m glad to hear that you will help those who lack money in going to college. I’m writing to apply for it.
My name is Li Hua, a senior three student of Xinhua Middle School. I have much financial difficulty in
continuing my college education, but I’m eager to go on with my further study.In my family my father is the only breadwinner while my mother was laid off two years ago. My grandmother
has been suffering a lung illness for more than five years. My younger brother is now studying in a junior school. I
took part-time jobs during the summer vacation, but what I have earned is far from enough for me to pay the
required tuition fees. In order to continue my study, I have to apply for your help.
If my request is accepted, I will make good use of the money and put my heart into study and make myself a
useful man to the society. I hope that you will consider my application.
Looking forward to your reply.
Yours sincerely,
Li Hua
【解析】作文要求写一封贫困资助申请信。第一步先作个人情况介绍;第二步讲述申请资助原因(家庭困
难等情况)，可以着重介绍自己家庭收入微薄，负担很重的情况；最后说一说如果自己得到资助将如何使
用资助款。本篇范文行文流畅，要点明确，语言地道，词句丰富。文章运用了多种句式：并列句，主语
从句，条件状语从句，宾语从句。长短句交叉使用，增强了文章的层次感。内容言辞恳切，增强了可读
性。
Writing 4
假如你是红星中学学生李华，在网上看到一则面对所有国家征集北京冬奥会志愿者的消息，你喜爱冰
雪活动，想去担任志愿者。申请信要求统一用英文书写。请根据提示写一封申请信。内容包括：
1.你的基本情况；
2.你的申请理由；
3.希望获准。
注意：
1.100词左右；
2.开头和结尾已给出，不计入总词数；
3.可以适当增加细节，以使行文连贯。
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________
【参考答案】
Dear Sir or Madam,
I’m more than pleased to learn that volunteers are wanted for the Winter Olympic Games, which is to be held
in Beijing. I’m writing to apply for the position.
I’m Li Hua, presently studying in Hongxing High School and I’m convinced that I’m qualified to be the
required volunteer. First of all, I’m outgoing, which makes it possible for me to get along well with others. Besides,
I regularly go skiing with friends, equipping me with enough knowledge to be a qualified volunteer. In addition, I
normally participate in a variety of beneficial voluntary activities, which makes me more experienced than others.
I’d appreciate it if you could take my application into consideration.
Looking forward to your reply.
Yours,
Li Hua
Writing 5
假如你是李华，为了配合学校开展的"Green Action for the Earth"的活动，你校英语俱乐部张贴了一则海
报招聘志愿者。请根据提示写一封申请信。内容包括:
1.个人信息；
2.应聘资格；
3.希望被录用。
注意：
1.词数100左右；
2.开头和结尾已给出，不计入总词数；
3.可以适当增加细节，以使行文连贯。
Dear Sir or Madam,
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Looking forward to your reply.
Yours,
Li Hua
【参考答案】
Dear Sir or Madam,
I’m Li Hua, studying in Class 1, Grade 3. Seeing your appealing poster titled "Green Action for the Earth", I’m
writing to apply for the position.
I' m fully convinced that I possess enough qualifications to be the required volunteer. First of all, I normally
participate in a variety of beneficial activities to preserve our environment, which makes me more experienced than
others. Besides, I succeeded in organizing a series of rewarding activities, including Saving Water, Green Travel
and so on, equipping me with enough knowledge and experience to be a qualified volunteer. I d appreciate it if you
could take my application into consideration. I'm available for an interview at any time.
Looking forward to your reply.
Yours,
Li Hua
八、咨询信
1. 布局思维导图首段 写信目的
段落要点 正文 咨询详情
结尾 表达谢意，期盼回复
2. 基本模板
Dear ______ (称谓)
I am ______(自我介绍). I am writing to inquire about ______(要询问的内容).
The following is my confusion. First of all, I’m tempted to know ______. Secondly, when will ______ ?
Thirdly, is ______?(要咨询的问题罗列)
I would be much appreciated if you can furnish me with the above information and you can contact
me via ______ (表达感谢).
Thank you and your prompt reply will be highly appreciated.
Your sincerely,
Li Hua
3. 必备词句
【常用词汇】
1.inquire about sth. 询问……的情况
2.seek for sth. 寻求
3.obvan some information 获得一些信息
4.regarcding/concerning/with regard to sth. 关于
5.provide sb. with sth. 提供给某人某物
6.inform sb. of sth. 通知某人某事7.prompt/immediate reply 及时的回复
8.take into account of sth./take sth. into account 考虑到……
9.detailed information 详情
10.be grateful/obliged to sb. for sth. 因某事而感谢某人
11.express one's appreciation for... 对某事表示感激
12.be concerned about... 对……关心
13.attend a summer school 参加暑期学校
14.during the summer vacation 暑假间
15.a six-wek English course 一个为期六周的英语课程。
16.per week 每周
17.as for 至于，关于
18.including extra fee for sth. 包括……额外费用
19.cover the entrance fees .. 怎么样？（提出建议或用以引出活题）
20.What about..…?/How abou.…? ……怎么样？
【常用句型】
(1) I am writing to ask for information about how to be a volunteer for the Asian Winter Games. 我写信来是
为了咨询如何成为亚洲冬季运动会志愿者。
(2) I am writing to see if it is possible for you to provide me with information regarding /concerning /on how
to learn Chinese well. 我写信来是为了想知道您是否可以给我提供一些关于如何才能学好中文的信息。
(3) I am writing to you for further information about the English training. 我写信来是为了进一步了解英语
培训。
(4) I’m writing for more information about how to better learning habits. 我写信来是为了进一步获取有关改
善学习习惯的信息。
(5) I am writing in response to your advertisement. 我写这封信是为了回复、回应你们的广告。
(6) Could you please tell me something about how to be a volunteer for the Asian Winter Games？您能向我
介绍一下如何成为亚洲冬季运动会志愿者吗？
(7) I would greatly appreciate it if you could tell me something about the rebuilt Qianmen Street in Beijing.
如果您能告诉我有关改建后北京前门大街的情况，我将感激不尽。(8) I wonder if /whether you could tell me something about English speech contest to be held in our school
on June 1st. 我想要知道您是否可以告诉我一些有关我们学校将在 6月1日举行的英语演讲比赛的情
况。
(9) I would like to know if /whether you could tell me something about summer courses. 我想要知道您是否
可以告诉我暑期课程的情况？
(10)I would be much obliged to you if you let me know something about the summer camp. 如果你能告诉我
有关夏令营的情况， 我将不胜感激。
(11)Could you （be so kind as to）tell me something about students’visiting group. 您是否可以告诉我有关
学生访问团的情况。
(12)I would （also）like to inquire something about a spokesman for animals. 我（也）想咨询动物代言人
的情况事宜。
(13)I would be grateful if it’s so kind of you to give me some essential information. 如果您能告知一些必要
的信息，我将不胜感激。
(14)I’d like to know something more about the volunteer activity. 我想要了解志愿者活动。
(15)I would be grateful to receive a prompt reply.如果您能回复，我将感激不尽。
(16)I’d appreciate it very much if you could give me a reply.如果您能回复，我将感激不尽。
4 写作实操技巧
假定你是李华，正在新西兰学习，你计划寒假期间在当地旅行，请给旅行社发一封电子邮件询问相关
的旅行信息。
内容包括：1. 旅行信息；2. 当地特色；3. 注意事项。
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
____________________________________________________________________________________________________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
【模板范文】
Dear Sir or Madam (称谓)
I am Li Hua, a Chinese student, studying in New Zealand. (自我介绍). I am writing to inquire about
some information regarding/concerning it (要询问的内容).
The following is my confusion. First of all, I’m tempted to know the departure time and traveling route .
Secondly, how much I have to pay for the travel ? Thirdly, is there anything I should pay special attention
to (要咨询的问题罗列)?
I would be much appreciated if you can furnish me with the above information and you can contact
me via 1234456@df.erf (表达感谢).
Thank you and your prompt reply will be highly appreciated.
Your sincerely,
Li Hua
5. 仿写演练
假设你是光明中学高二（1）班班长，准备组织班级同学去博物馆参观历史展览（historical
exhibition）。请向博物馆写一封80词的信，询问如下信息：
1. 展览内容（规模size、主题theme及展出物品objects on display等）
2. 展出起止时间(the dates of its opening and closing)，是否有折扣(discount)。
3. 期待回复。
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
____________________________________________________________________________________________________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
【模板范文】
Dear Sir or Madam (称谓)
I, monitor of Class One from Guangming High School, am organizing a group of students to pay a
visit to the historical exhibition in your museum (自我介绍). I am writing to inquire about some relevant
information(要询问的内容).
The following is my confusion. First of all, I’m tempted to know the size of the exhibition, the theme as
well as the objects on display . Secondly, when will the exhibition be held ? Thirdly, how long it lasts (要
咨询的问题罗列)? At last, I’d like to inquire if there is any discount available on entrance tickets for
students.
I would be much appreciated if you can furnish me with the above information and you can contact
me via phone 123456 (表达感谢).
I look forward to further discussion with you.
Your sincerely,
Li Hua
6. 高考真题
(1) 【2021年高考全国甲卷】
假定你是李华。你校计划举办介绍中国传统文化的主题班会，并在英文网站展示。请你写一封邮件给外国
朋友Chris，向他了解哪些中国传统文化更吸引外国友人。邮件内容包括：
1.阐明写信事由；2.征求建议；3.表示感谢。
注意：
1. 词数100左右；2. 可以适当增加细节，以使行文连贯。
______________________________________________________________________________________
____________________________________________________________________________________________________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
【参考答案】
Dear Chris,
Word came that our school is going to hold a class meeting whose topic is related to Chinese traditional
customs. Because this activity will be presented on the English website, I sincerely want you to offer me some
advice.
As far as we know, there is a huge cultural difference between China and the western countries. In order to get
more clicks, you’d better tell me which Chinese culture you westerners prefer. What’s more, if I want to decorate
my website with some Chinese elements, what should I do? Knowing you are interested in China, I do believe you
can help me solve these puzzles.
If possible, you can reply to me as soon as possible. I will take your advice into consideration. I really
appreciate your help.
Yours,
Li Hua
(2) 【2020·浙江卷】
假定你是李华，你校来自爱尔兰的外教Peter因病回国休假。请给他写一封电子邮件，内容包括:1. 询
问近况；2. 分享班级最新消息；3. 表达祝愿。
注意:1. 词数80左右；2. 可适当增加细节，以使行文连贯。
______________________________________________________________________________________
____________________________________________________________________________________________________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
【参考答案】
Dear Peter,
I am sorry to hear that you have gone back home on sick leave. How are you feeling now?
I hope my good news for you will sweep away the shadow of disease. Last month, an English festival was held
in our school, and our class performed a song which you taught us at the festival. As soon as we finished the song,
all the audience gave us warm applause. If only you had been there.
We all miss you very much and wish you a quick and complete recovery.
Yours,
Li Hua
(3) 【2016年10月浙江卷】
假定你是李华。下学期你将作为交换生（exchange student）去加拿大一所高中学习，住在Lynn家里。
请给Lynn写一封邮件，内容包括：
1. 介绍自己；2. 告知到达时间；3. 询问应做何准备。
注意：1. 词数80左右；2. 可适当增加细节，以使行文连贯。
范文一：
Dear Lynn,
I am very thrilled that I will go to Canada as an exchange student. You know now I can't even hold my
excitement and am eager to fly to the school. What's more, I have been told that I will stay with your family during
my study. That's so nice to be friends with all of your family. My flight will arrive at Toronto airport on February14th. Is it convenient for you to pick me up at the airport? If so, I will appreciate your help very much. I also want
to know what preparations I should make before I leave for Canada.
Thank you!
Best wishes,
Li Hua
范文二：
Dear Lynn,
My name is Li Hua, and I will be an exchange student soon in Canada. It's good news that I will stay at your
family in the next 6 months' study when studying at the local high school. I think we can be good friends. By the
way, I will arrive in Toronto on September 1st and I hope that you can fetch me at the airport at 4 o'clock in the
afternoon if you are available. Furthermore, I am eager to know what I can do before my leaving for Canada.
Hope to receive your reply letter soon.
Yours sincerely,
Li Hua
范文三：
Dear Lynn,
I'm Li Hua, an exchange student from China. I'm happy to know that I'll be staying with your family in the
next few months while I'm studying at the local high school. Thank you for having me! I will arrive in Toronto on
August 20th and get to your place late that afternoon. I wonder if you could give me some advice so that I can get
myself better prepared for my stay in Canada.
Looking forward to seeing you!
Best wishes,
Li Hua
【解析】
范文一：
①用be thrilled来表达作者强烈的情感，信件开头就紧紧抓住了读者的心。
②can't hold my excitement进一步强调激动的心情，同时what's more用来表达递进关系，承接上下
文。
③句式it is convenient for you to do sth.很好地委婉表达请求，同时也非常到位地传递了作者的想法。
④If so的省略结构的使用，使得语言更加符合英语习惯，同时可见考生语言功底很强。⑤固定表达make preparations to do sth.对要点表达到位，同时know使用了what引导的宾语从句，体
现了考生运用自如的写作技能。
本篇习作覆盖了所有写作要点，使用了较多的高级词汇与丰富的句式表达，用词连贯、到位，语言地
道顺畅，脉络清晰，考生英语语言运用能力扎实。同时能够在写作中就咨询信的相关注意事项（比如礼貌
等）用词做到了不卑不亢，非常好地完成了试题所要考查的对考生文字和文化意识检测的任务。
范文二：
①考生开篇第一句话做了简单的自我介绍，让读者和Lynn马上明白了作者的写作意图。
②复杂句子的使用，体现了作者良好的写作能力，在该句中有主语从句和时间状语从句的省略结构。
③By the way既是很好的连接上下文的表达，同时也是作者极强语言能力的体现。在句中作者也使用
了宾语从句和条件状语从句等，让人印象深刻。
④Furthermore的使用，既体现上下文的承接，又是地道英语的表达，丰富了语言，同时what引导的
宾语从句体现了作者对于从句的较好把握。
⑤祈使句表达了作者希望能够得到Lynn的回复，语言正式地道，合乎身份，也符合信件的结束语。
本篇作文表达到位，文章要点突出，同对补充了关联性很强的信息，让读者（收信人）一目了然。同
时考生在写作过程中使用了较高级词汇和丰富多样的句式，连贯性强，如使用了by the way, furthermore等
地道的连接词，完全体现了作者的极强的英语语言掌控能力。本文无论是在语言的运用还是在对文体的掌
握上，都符合考查要求，是一篇上乘的佳作。
(4) 【2014·全国卷1】
假定你是李华，计划暑假期间去英国学习英语，为期六周。下面的广告引起了你的注意，请给该校写封
信，询问有关情况（箭头所指内容）注意：
1．词数100左右； 2．可以适当增加细节，以使行文连贯。 3．参考词汇：住宿—accommodation
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
【参考答案】
Dear Sir / Madam,
I am a student in China and I plan to go to Britain to attend a summer school during the vacation. I’ve seen
your ad, and I’d like to know something more about your six-week English course. First, when will the course start
and how many class hours are there per week? Besides, I wish there would not be too many students in a class. I’d
also like to know how much I have to pay for the course and whether accommodation is included. Would there be
host family or university dormitory?
I am looking forward to your early reply.
Yours faithfully,
九、投诉信
1. 布局思维导图2. 基本模板
Dear ______ (称谓)
I am writing to lodge complaints against ______(投诉原由). Here is the whole story.
In the first place, ______(问题一). In addition, ______(问题二). Under these circumstances, ______(问题
的结果) . Consequently, I asked to remedy the situation. However，ignoring how reasonable my request
was, the staff refused to make any compensation with a poor attitude.（投诉服务时可用）.
I sincerely hope you could look into the case. ______(提供解决方案). Otherwise, I would seek
legal/external support in the local customer committee.
Looking forward to your prompt reply.
Your sincerely,
Li Hua
Dear ______,
①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about
______.
③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方
面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）
to______（抱怨的方面给你带来的后果）.⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）,
and I would like to have this matter settled by ______（设定解决事情最后期限）.
⑧Thank you for your consideration and I will be looking forward to your reply.
1. 写作方法
①首段：注意客观、礼貌
a. 自我介绍；
b. 引出投诉内容；
c. 表明目的要求。
② 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯地提出问题；
b. 提出改进建议，表明希望如何解决；
c. 拓展题目内容，尤其要强调问题不解决所带来的后果。
③ 尾段：提出解决方案，不用展开，注意中肯、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决；
b. 有时可就问题的解决限定时间；
c. 对有关人员的努力表示感谢；
d. 希望尽快得到满意答复。
2. 写作流程图
提出抱怨并表示遗憾
阐述问题发生的经过
指出问题引起的后果
提出批评及处理的意见或敦促对方采取措施
必背词句
第一部分：提出抱怨并表示遗憾
套语：
(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am sorry to trouble you but I am afraid that I have to make a serious complaint.(2) 我很遗憾地告诉你投诉有关……的事由。
I am sorry to tell you that there should be reasons to complain about …
(3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.
第二部分：说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is
too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.
首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐
在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop,
but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it.
大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状
况。当被洗的时候，它会掉色。现在，我不能穿了。
3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished
because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.
它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不
应该忽略这个缺陷。
4. I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。
5. Now this problem keeps worrying me.
现在这个问题一直在困扰我。
6. To improve the situation, you can take the following measures.
为了改善状况，你们可以采取下面的措施。
7. Can you change a new one for me as soon as possible?
你们可以尽快给我换件新的吗？
8. I insist you change a new one for me or give me a refund（退款）.
我坚持你们给我换件新的或者给我退款。
9. How shall I send this scarf back to you?
我怎么把这条围巾寄还给你？
第三部分：提出批评及处理的意见或敦促对方采取措施
套语：(1) 我认为是你认识到……的时候了。
I think it’s high time that you realized …
(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We know that you are not generally careless, but we should like your assurance that this will not happen again.
(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。
I must warn you that unless you do something about the situation, I will be forced to take legal action.
(4) 坦率地说，我不再准备忍受这种状况。
Frankly, I am not prepared to put up with the situation any more.
(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。
I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an
early reply.
（6）期待着你早日答复。
I’m looking forward to your early reply.
3. 写作实操技巧
假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站
写一封投诉信，投诉信内容如下表：
要点：
1.投诉内容；
2.要求重新邮寄或退款；
3.询问应由谁承担邮寄费用。
注意:
1.书信内容包括以上要点；
2.词数100左右(书信格式已给出，不计入总词数)；
3.可适当增加细节，以使行文连贯。Dear Sir or Madam,
I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket
on time, but__________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
I am looking forward to your early reply.
Yours sincerely,
Li Hua
【写作指导】
这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的
内容
是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰,层次分明。写
作时的时态应视具体情况而定。
【参考答案】
Dear Sir or Madam,
I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket
on time, but I regret to say that there’s something wrong with it.
Firstly, I’m pretty sure I asked you to send me a purple one. The moment the mail box arrived, I couldn’t wait
to open it, only to find a red one. To make things worse, I need a size 170-88A while you sent me a size 175-
92B,which is too large for me. Were I in it, I would be a clown. And it is of such bad quality — the zipper doesn’t
work at all!
My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay
the postage.
I am looking forward to your early reply.
Yours sincerely,
Li Hua
4. 仿写演练假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向
公交车公司写一封投诉信。要点如下：
1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。
2. 希望尽快查清此事。
注意：
1. 词数80左右；
2. 可适当增加细节，以使行文连贯。
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
【模板范文】
Dear ______ (称谓)
I am writing to lodge complaints against one of your bus-drivers’ improper and rude behaviors (投诉原由).
Here is the whole story.
Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also
drove very fast(问题一). In addition, some passengers advised him to concentrate on driving, but he didn’t pay any
attention and drove even faster (问题二). Under these circumstances, another passenger couldn’t bear it, asking
the driver to keep the passengers’ safety in mind. But the driver stopped the bus so suddenly that all the passengers
nearly lost their balance (问题的结果) .
I sincerely hope you could look into the case. I’ll appreciate it if you can take measures to prevent such
an incident happening again (提供解决方案).
Looking forward to your prompt reply.Your sincerely,
Li Hua
必背范文
Writting1
假如你是Jim，现在在英国留你校的校车服务令学生很不满意，请你以一名学生的身份用英语给学校
负责人写一封投诉信。投诉内容如下：
1.校车不到站停车；
2.不按时发车。
注意:
1.说理充分，客观礼貌；
2.词数100左右。
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
【参考答案】
Dear Sir/Madam,
I’m writing to inform you of the complaints students have been making about the school buses.
The drivers of some of the buses often do not stop directly at the bus stops, but twenty or thirty meters before
or after them. We then have to run all that way to catch the buses, which is both tiring and stressful. What' s more,
the buses don't arrive on time. I often hear students complaining angrily about this when they’re late for school.
I’m sure you must be concerned about this, and I hope you'll give solutions to those problems, since you want the
students to have a good impression of our school.
Yours sincerely,
Jim
Writing 2假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flight number BA793)回国，旅途的糟糕经
历令你很不愉快，现请用英文给该航空公司写一封投诉信。
信件要点包括：
1.·陈述写信原因；
2·投诉内容：
(1)航班延误了7小时；
(2)登机后的不愉快经历；
(3)托运的行李箱被损坏。
3·提出你的要求。
参考词汇：托运行李：check-in Luggage
注意：
1．词数100左右。
2．可以适当增加细节，以使行文连贯。
Dear Sir or Madam:
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Sincerely,
Li Hua
【参考答案】
Dear Sir or Madam:
My name is Li Hua. I'm writing this letter to tell you my terrible flight experience on BA793 0n April
3rd.2012.
The first trouble started when the flight was listed as "Delayed". For what seemed an eternity we were stuck at
the airport and no one came to offer us any explanation. Seven hours later, when all the passengers finally got onboard the plane, we were told that we had to keep on waiting for another hour due to the bad weather! If we had
been informed earlier, we would have chosen to stay in the waiting room, What was worse, upon my arrival I
found my check- in suitcase which was newly bought out of shape, and its handle was broken!
I'm looking forward to an explanation about this unpleasant experience and I strongly suggest that your
company do something to provide quality service to the fliers.
Sincerely,
Li Hua
Writing 3
假设你是Andrew，于2017年10月7日在购书网站lovereading.com上购买了The Call of The Wild一
书。今天收到后发现：
1. 书籍有缺页，封面破损；
2. 递送超时一周。
请就此事给lovereading.com写一封投诉信，并提出你对该网站改进服务的建议。
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
【参考答案】
To whom it may concern,
My name is Andrew. I feel bad to trouble you but I have to make a complaint about the unpleasant online
shopping experience on the love reading. Com, which used to be my most reliable e-bookstore.
On 7th April 2017, I bought the novel THE CALL OF THE WILD on the website. Unexpectedly, it was one
week later when the book was delivered. What's more, when I opened the parcel, I found several pages of the book
missing. You can probably imagine how disappointed I was at that moment.I do hope that there will be a replacement as soon as possible and I can receive it on time. Above all, good
service leads to booming business. I believe you will take my case seriously and I am looking forward to your
reply.
Yours,
Andrew
Writing 4
假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题，
要求更换或退货，请根据下列要点，给该公司经理写封投诉信。
【问题】拍摄的照片在电脑上显示不清楚；到定点维修站检查，无法修理；经专家鉴定属于质量问
题。
【要求】希望公司尽快给予答复： 或调换产品，或负责退款。
Dear manager,
I’m writing to you for the camera I bought last month while I was travelling in your country.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Thank you for your consideration.
Sincerely yours
Li Tao
【参考答案】
Dear manager,
I’m writing to you for the camera I bought last month while I was travelling in your country. When I came
back from New York, I found the pictures I had taken in America couldn’t be shown clearly on the computer
screen. I wanted to have it repaired in the fixed repairing place, but they couldn’t manage to do that. At last I had to
ask some experts in this field for help, and they said it was a problem of quality. Worse still, they said that itcouldn’t be repaired in any shop. Therefore, I required that your company should exchange a good one for me
immediately. Or please return the money to me. Please tell me your answer to my request, so that I can decide
whether to buy another one.
Thank you for your consideration.
Sincerely yours
Li Tao
Writing 5
假设你叫李华，昨天你收到了两周前在某网站订购的一款iPod touch播放器。但是你发现收到的商品
存在以下问题：
1.订购的播放器内存是64GB，而收到的播放器内存是32GB；
2.订购的播放器是蓝色的，而收到的是黑色的；
3.播放器的包装盒已损坏。
请你根据以上内容，写一封100词左右的投诉信给美国苹果公司，要求对方道歉并作出补偿。
注意：信的开头和结尾已经给出，不计入总词数。
参考词汇：内存 RAM
Dear Sir or Madam,
I am Li Hua, a consumer from China. I am writing to complain about your poor service.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Yours,
Li Hua
【参考答案】Dear Sir or Madam,
I am Li Hua, a consumer from China. I am writing to complain about your poor service.Two weeks ago, I placed an order via the Internet for an iPod touch whose color is blue and its RAM is 64GB.
However, when I received the package from your company yesterday, I found something had gone wrong. First, the
player I got was not what I ordered. It is a black one with 32GB RAM. Besides, the packing case has been damaged
before it reached me. So I demand that you should apologize to me for your mistake and give me some
compensation in time.
Hoping you can give me a reply as soon as possible.
Yours,
Li Hua
--- End ---
