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2026年企业品质客诉统计表--Excel编辑档可获取!

当前时间： 1970-01-01 08:00:00 分类：办公文件 评论(0)
2026年企业品质客诉统计表--Excel编辑档可获取!

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2026年企业品质客诉统计表

表单编号
QC-20260609
制表人
XXX
制表部门
品管部
审核人
XXX
统计周期
2026年1月1日至2026年6月9日
客诉详情
序号
客诉日期
客户名称
订单编号
产品型号
批次号
数量
不良率
投诉类型
客诉分级
紧急程度
客诉描述
客户要求
受理时间
交货
不良
1
2026/3/2
深圳XXX
HD12864-483
32
2
6.25%
性能不达标
A级(重大)
特急(3天)
客户反馈产品显示不良，部分缺画，影响产品性能显示。
其他
2026/3/210:00
2
2026/4/9
XXX
IHM-6500-32-12
100
10
10.00%
尺寸超差
B级(一般)
紧急(24小时)
客户反映产品产品盖封板不良，轻微变形拱起，影响外观。
其他
2026/4/99:30
处理过程
订单编号
临时对策
根本原因分析
纠正措施
预防措施
责任部门
责任人
跟进人
处理结果
备注
处理状态
完成日期
客户满意度
1.安排工程师与客户沟通，了解具体显示缺画问题；
2.提供显示缺画优化方案。
经分析，是产品可能为贴合时机台吸附平台有异物造成线路划伤
1.为客户提供详细的使用培训；
2.作业员和作业台一定要做ESD防护，严禁裸手接触液晶的电极。
1.完善产品使用说明书；
2.加强产品出厂包装防护。
研发部
XXX
XXX
已完成
2026/3/10
满意
经过与客户培训，产品未发现划伤。
1.重新加厚封板设计，安排加急快递补发样品提供客户确认；
2.对封板厚度尺寸进行加厚。
经检查，是封板厚度太薄。
1.结合客户当地实际情况给出解决方案；
2.增加封板加厚措施。
1.后续产品统一替换为加厚版封板。；
2.优化板厚设计。
研发部
XXX
XXX
已完成
2026/4/13
满意
提供加厚样品给客户测试，无异议。

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  1. CONNECT:[ UseTime:0.000693s ] mysql:host=127.0.0.1;port=3306;dbname=wenku;charset=utf8mb4
  2. SHOW FULL COLUMNS FROM `fenlei` [ RunTime:0.000977s ]
  3. SELECT * FROM `fenlei` WHERE `fid` = 0 [ RunTime:0.000341s ]
  4. SELECT * FROM `fenlei` WHERE `fid` = 63 [ RunTime:0.000267s ]
  5. SHOW FULL COLUMNS FROM `set` [ RunTime:0.000540s ]
  6. SELECT * FROM `set` [ RunTime:0.000207s ]
  7. SHOW FULL COLUMNS FROM `article` [ RunTime:0.000521s ]
  8. SELECT * FROM `article` WHERE `id` = 811502 LIMIT 1 [ RunTime:0.000514s ]
  9. UPDATE `article` SET `lasttime` = 1782628180 WHERE `id` = 811502 [ RunTime:0.011278s ]
  10. SELECT * FROM `fenlei` WHERE `id` = 64 LIMIT 1 [ RunTime:0.000346s ]
  11. SELECT * FROM `article` WHERE `id` < 811502 ORDER BY `id` DESC LIMIT 1 [ RunTime:0.000519s ]
  12. SELECT * FROM `article` WHERE `id` > 811502 ORDER BY `id` ASC LIMIT 1 [ RunTime:0.000388s ]
  13. SELECT * FROM `article` WHERE `id` < 811502 ORDER BY `id` DESC LIMIT 10 [ RunTime:0.000650s ]
  14. SELECT * FROM `article` WHERE `id` < 811502 ORDER BY `id` DESC LIMIT 10,10 [ RunTime:0.000623s ]
  15. SELECT * FROM `article` WHERE `id` < 811502 ORDER BY `id` DESC LIMIT 20,10 [ RunTime:0.000863s ]
0.126155s