独家原创:高中英语“文体写作(素材与运用)”系列26. 应用文写作13(投诉信)

作者简介：深耕一线英语教学近40载；中考、高考命题研究专家；发表文章2000余篇；主编《英语满分作文》书系、《英语奥林匹克》、《英语写作素材大辞典》、《现代英汉双解大辞典》、《多功能英汉大辞典》等300余本畅销全国的教学及竞赛辅导用书。

本节内容包含：写作概述+ 核心词汇（分类别）+ 提分词块（分类别）+ 经典佳句（分类别）+ 优美语段（分类别）+ 素材运用（分类别）

◆写作概述

英文投诉信是当消费者或客户对产品、服务、某种状况等不满时，向相关方表达诉求、寻求解决途径的一种书信形式。其核心目的在于清晰且有效地传达不满情绪，促使对方正视问题并采取改进或补救措施，以维护自身权益。

在格式方面，遵循常规英文书信格式。信头处，于信纸右上角依次写下写信日期与写信人地址；称呼顶格置于信笺左侧，依据投诉对象确定合适称呼，如“Dear Manager”“Dear Customer Service Department” 等；正文是核心，用于详细阐述投诉内容；结尾可选用“Yours sincerely”“Yours faithfully” 等常见结束语；最后在右下角署名。

正文内容撰写要点明确。开头需简要且直接地表明投诉意图，例如“I am writing to complain about...”（我写信是为了投诉……）。主体部分要详尽描述投诉的具体事由，包括事件发生的时间、地点、经过等细节，如“ On [date], at [location], I purchased [product name]. However, when I used it, I found that...”（在 [日期]，于 [地点]，我购买了 [产品名称]。然而，当我使用时，我发现……）；同时要说明问题给自己带来的不便或损失，像“ This problem has caused me a great deal of inconvenience, such as...”（这个问题给我造成了诸多不便，例如……）。还可适当引用相关证据或依据，如购买凭证、合同条款等增强说服力。结尾部分应明确提出自己期望的解决方案，如退款、换货、道歉、改进服务等，并表达对对方妥善处理的期待，例如“ I sincerely hope that you can take immediate action to solve this problem and give me a satisfactory reply.”（我真诚地希望您能立即采取行动解决这个问题并给我一个满意的答复）。整体语言风格应保持冷静、客观且有礼，避免过激言辞，以利于问题的有效解决。

◆核心词汇

一、表达投诉意图

1. complain（v. 投诉；抱怨）

2. dissatisfaction（n. 不满；不满意）

3. disappointment（n. 失望）

4. protest（v. 抗议；反对）

5. grievance（n. 委屈；不满；抱怨）

6. lodge a complaint（提出投诉）

7. file a complaint（提交投诉）

8. express dissatisfaction（表达不满）

9. voice a complaint（说出不满；表达抱怨）

10. make a complaint（进行投诉）

二、描述问题性质1. poor（adj. 差的；劣质的）2. unacceptable（adj. 不能接受的）3. defective（adj. 有缺陷的；有瑕疵的）4. faulty（adj. 有错误的；有缺点的）5. inadequate（adj. 不充分的；不适当的）6. inappropriate（adj. 不恰当的；不合适的）7. malfunctioning（adj. 出故障的；运转不正常的）8. shoddy（adj. 劣质的；粗制滥造的）9. substandard（adj. 未达标准的；不够标准的）10. unreliable（adj. 不可靠的；靠不住的）

三、说明问题表现1. problem（n. 问题）2. issue（n. 问题；议题）3. trouble（n. 麻烦；问题）4. error（n. 错误）5. mistake（n. 错误；失误）6. flaw（n. 瑕疵；缺陷）7. defect（n. 缺点；缺陷）8. breakdown（n. 故障；崩溃）9. disruption（n. 中断；扰乱）10. inconvenience（n. 不便；麻烦）

四、涉及时间与频率词汇1. recently（adv. 最近）2. lately（adv. 近来；最近）3. frequently（adv. 频繁地；经常地）4. repeatedly（adv. 反复地；多次地）5. constantly（adv. 不断地；时常地）6. on several occasions（在几个场合；多次）7. during the past few weeks/months（在过去的几周 / 几个月里）8. since [date]（自从 [日期] 以来）9. for a long time（很长时间）10. within a short period（在短时间内）

五、表达期望与要求词汇1. refund（n. 退款）2. replacement（n. 更换；替代品）3. repair（修理；修补）4. compensation（补偿；赔偿）5. apology（n. 道歉）6. solution（n. 解决办法；解答）7. improvement（n. 改进；改善）8. corrective action（纠正措施）9. prompt response（迅速回应）10. satisfactory answer（满意的答复）

六、强调严重性与影响词汇1. serious（adj. 严重的）2. significant（adj. 重大的；重要的）3. severe（adj. 严厉的；严重的）4. considerable（adj. 相当大的；重要的）5. adverse（adj. 不利的；有害的）6. negative（adj. 消极的；负面的）7. harmful（adj. 有害的；伤害的）8. detrimental（adj. 有害的；不利的）9. frustrating（adj. 令人沮丧的）10. annoying（adj. 恼人的；讨厌的）

七、其他常用词汇1. regarding（prep. 关于；至于）2. concerning（prep. 关于；涉及）3. about（prep. 关于；大约）4. service（n. 服务）5. product（n. 产品）6. quality（n. 质量）7. experience（n. 经历；体验）8. encounter（v. 遭遇；遇到）9. witness（v. 目睹；见证）10. evidence（n. 证据；证明）11. receipt（n. 收据；收条）12. warranty（v. 保修；保证）13. policy（n. 政策；方针）14. guarantee（v. 保证；担保）15. terms and conditions（条款和条件）16. customer（n. 顾客；客户）17. company（n. 公司）18. staff（n. 员工；职员）19. management（n. 管理；管理层）20. attention（n. 注意；关注）

◆提分词块

投诉事由

1. be disappointed with （对……感到失望）

2. have a problem with （对……有问题）

3. encounter an issue （遇到一个问题）

4. be dissatisfied with （对……不满意）

5. experience inconvenience （经历不便）

6. suffer from （遭受）

7. be troubled by （被……困扰）

8. find fault with （挑……的毛病）

9. have a complaint about （对……有投诉）

10. be annoyed by （被……惹恼）

表达不满

1.be extremely angry （非常生气）

2.be furious about （对……极为愤怒）

3.express one's dissatisfaction （表达某人的不满）

4.voice one's complaint （说出某人的投诉）

5.be highly frustrated （非常沮丧）

6.be indignant at （对……愤慨）

7.show one's annoyance （表现出某人的恼怒）

8.be fed up with （受够了）

9.be sick and tired of （对……极其厌倦）

10.can't bear/tolerate （无法忍受）

问题描述

1. there is a defect in （在……有缺陷）

2. it doesn't work properly （它不能正常工作）

3. it has a serious flaw （它有一个严重的缺陷）

4. there is a malfunction （有故障）

5. it is damaged （它损坏了）

6. it is of poor quality （质量很差）

7. it fails to meet the standard （不符合标准）

8. the service is unsatisfactory （服务不令人满意）

9. the product is defective （产品有缺陷）

10. the delay is unacceptable （延迟是不可接受的）

阐述影响

1. cause great inconvenience （造成极大不便）

2. bring about negative effects （带来负面影响）

3. result in a loss （导致损失）

4. affect one's mood （影响某人的心情）

5. disrupt one's plan （打乱某人的计划）

6. interfere with （干扰）

7. have a bad impact on （对……有不良影响）

8. spoil one's experience （破坏某人的体验）

9. put someone in an awkward situation （使某人处于尴尬境地）

10. waste one's time and energy （浪费某人的时间和精力）

提出诉求

1. demand a refund （要求退款）

2. ask for compensation （要求赔偿）

3. request a replacement （要求更换）

4. hope for an apology （希望得到道歉）

5. expect a solution （期待一个解决方案）

6. call for an immediate action （呼吁立即采取行动）

7. urge to take measures（敦促采取措施）

8. require a formal explanation （要求一个正式的解释）

9. insist on a proper handling （坚持妥善处理）

10. want a quick response （希望得到快速回复）

强调态度

1. I am serious about this complaint （我对这次投诉是认真的）

2. I will not let this go easily （我不会轻易放过这件事）

3. I hope you take this matter seriously （我希望你认真对待这件事）

4. It is crucial that you deal with it （你处理这件事至关重要）

5. I attach great importance to this （我非常重视这件事）

6. This is not a trivial matter （这不是一件小事）

7. I won't tolerate this any longer （我再也无法忍受了）

8. It is unacceptable to me （这对我来说是不可接受的）

9. I sincerely hope you can solve it （我真诚地希望你能解决它）

10. I firmly believe you should take responsibility （我坚信你应该承担责任）

结尾常用

1.I am looking forward to your prompt reply （期待你的迅速回复）

2.Hope to hear from you soon （希望尽快收到你的来信）

3.Thank you for your attention to this matter （感谢你对这件事的关注）

4.Your immediate action is highly appreciated （如能立即采取行动，将不胜感激）

5.I await your positive response （我期待你的积极回应）

6.I trust you will handle this issue properly （我相信你会妥善处理这个问题）

7.Please get back to me as soon as possible （请尽快回复我）

8.I hope we can resolve this problem amicably （我希望我们能友好地解决这个问题）

9.Your timely solution is crucial （你及时的解决方案至关重要）

10.Looking forward to a satisfactory result （期待一个满意的结果）

◆经典佳句

一、开头表明投诉意图

1. I am writing to express my deep dissatisfaction with the service I received at your hotel.（我写信是为了表达我对在贵酒店所接受服务的强烈不满。）

2. I am extremely disappointed and must lodge a complaint about the defective product I purchased from your store.（我极其失望，必须就我从贵店购买的有缺陷产品提出投诉。）

3. This letter is to voice my complaint regarding the unacceptable behavior of one of your staff members.（这封信是为了表达我对贵方一名员工不可接受行为的投诉。）

4. I have to make a complaint concerning the poor quality of the food at your restaurant.（我不得不就贵餐厅食物质量差提出投诉。）

5. It is with great annoyance that I file a complaint about the constant disruptions in your online service.（我怀着极大的恼怒就贵方在线服务的频繁中断提出投诉。）

6. I am writing to bring to your notice my complaint against the faulty equipment I rented from your company.（我写信是为了引起贵方注意我对从贵公司租赁的有故障设备的投诉。）

7. I feel obliged to complain about the late delivery of my order.（我觉得有义务投诉我订单的延迟交付。）

8. Here is my formal complaint about the inaccurate information provided by your website.（这是我关于贵网站提供不准确信息的正式投诉。）

9. I am writing to protest against the unfair treatment I experienced during my stay at your establishment.（我写信是为了抗议我在贵机构停留期间所经历的不公平待遇。）

10. I want to register a complaint regarding the shoddy workmanship of the furniture I bought.（我想要就我购买的家具工艺粗糙提出投诉。）

二、描述问题细节与性质1. The product I got is in a terrible condition, with visible scratches and dents.（我拿到的产品状况糟糕，有明显的划痕和凹痕。）2. The service was so slow that I had to wait for over an hour for my meal.（服务太慢了，我等餐等了一个多小时。）3. There is a major defect in the engine of the car I leased from you, which makes it unsafe to drive.（我从你们那租的汽车发动机有重大缺陷，使得驾驶不安全。）4. The item I ordered is faulty and does not work as described in the advertisement.（我订购的物品有故障，并且不像广告中描述的那样工作。）5. The performance of the software is extremely poor, constantly crashing and freezing.（该软件性能极差，不断崩溃和卡顿。）6. The situation is completely inappropriate as the staff showed no respect for my privacy.（这种情况完全不合适，因为员工不尊重我的隐私。）7. The machine has been malfunctioning since the day I bought it, despite my proper usage.（这台机器从我购买那天起就一直出故障，尽管我使用得当。）8. The workmanship of the garment is so shoddy that the seams are coming apart.（这件衣服的做工如此粗糙，以至于缝线都开了。）9. The service provided was substandard and did not meet the basic requirements.（所提供的服务未达标准，没有满足基本要求。）10. The equipment is unreliable and has caused me a great deal of trouble during my project.（这设备不可靠，在我的项目期间给我造成了很多麻烦。）

三、说明问题发生情况1. On May 10th, when I was using the washing machine, it suddenly started making a loud noise.（在 5 月 10 日，当我正在使用洗衣机时，它突然开始发出很大的噪音。）2. During my last visit to your shop on Saturday, I encountered a very rude salesperson.（在我上周六最后一次光顾你们商店时，我遇到了一个非常粗鲁的售货员。）3. I noticed the flaw in the painting immediately after hanging it on the wall.（我把画挂在墙上后立刻注意到了瑕疵。）4. The trouble began when I tried to connect the device to my computer.（当我试图将设备连接到我的电脑时麻烦就开始了。）5. Every time I turn on the TV, it gives me an error message.（每次我打开电视，它都会给我一条错误信息。）6. The defect has led to a series of inconveniences, such as missed deadlines.（这个缺陷导致了一系列不便，比如错过截止日期。）7. The breakdown of the elevator happened without any prior indication.（电梯故障毫无预兆地发生了。）8. I have been experiencing this issue repeatedly for the past three weeks.（在过去三周我一直反复经历这个问题。）9. Since I installed the update, the problem has been persistent.（自从我安装了更新，这个问题就一直存在。）10. The disruption in the power supply occurred right in the middle of my important presentation.（电力供应中断正好发生在我重要的展示过程中。）

四、提及相关依据或证据1. I have attached a copy of the receipt as proof of my purchase.（我附上了收据的复印件作为我购买的证据。）2. The warranty clearly states that you will provide free repairs for any manufacturing defects.（保修单明确说明你们将为任何制造缺陷提供免费维修。）3. According to the terms and conditions of the contract, you are obligated to deliver the goods on time.（根据合同的条款和条件，你们有义务按时交付货物。）4. I have taken photos of the damaged product, which can be used as evidence.（我已经拍摄了受损产品的照片，可以用作证据。）5. The contract I signed with you guarantees a certain level of service quality.（我与你们签订的合同保证了一定水平的服务质量。）6. The product manual specifies that the device should operate smoothly under normal conditions.（产品手册规定该设备在正常情况下应平稳运行。）7. I have witnesses who saw the same problem with the service.（我有证人看到了服务的相同问题。）8. The invoice clearly shows the details of my purchase and the expected delivery date.（发票清楚地显示了我购买的详情和预期交付日期。）9. The company's policy regarding refunds is clearly outlined on your website.（贵公司关于退款的政策在你们网站上有明确概述。）10. The guarantee period for this product has not yet expired, so you should take responsibility.（这个产品的保修期还未过期，所以你们应该负责。）

五、表达期望的解决方案1. I demand a full refund within seven days.（我要求在七天内全额退款。）2. I expect a replacement of the defective item with a new one of the same model.（我期望用同型号的新产品更换有缺陷的物品。）3. I would like you to repair the machine as quickly as possible and at no cost to me.（我希望你们尽快免费修理这台机器。）4. I request compensation for the financial losses I have incurred due to this problem.（我要求对因这个问题而遭受的经济损失进行赔偿。）5. An apology from the manager in person is what I expect.（我期望经理亲自道歉。）6. I hope you can come up with a practical solution to resolve this issue to my satisfaction.（我希望你们能想出一个切实可行的解决方案来让我满意地解决这个问题。）7. I require that you take immediate corrective action to prevent this from happening again.（我要求你们立即采取纠正措施以防止这种情况再次发生。）8. I look forward to a prompt response and a proper resolution within a reasonable time frame.（我期待在合理的时间范围内得到迅速的回应和妥善的解决。）9. I insist on a written guarantee that similar problems will not occur in the future.（我坚持要求一份书面保证，保证类似问题将来不会发生。）10. I want you to improve your service quality and train your staff better.（我希望你们提高服务质量并更好地培训员工。）

六、强调问题的影响与严重性1. This has caused me a significant amount of stress and anxiety.（这给我造成了大量的压力和焦虑。）2. The problem has had a severe negative impact on my work efficiency.（这个问题对我的工作效率产生了严重的负面影响。）3. The negative effect of this issue has spread to my personal life as well.（这个问题的负面影响也蔓延到了我的个人生活中。）4. It is extremely frustrating and time-consuming to deal with this situation.（处理这种情况极其令人沮丧且耗时。）5. The harmful consequences of the defect have cost me a lot of money.（缺陷的有害后果让我损失了很多钱。）6. This is detrimental to your company's image and reputation.（这对你们公司的形象和声誉有害。）7. The annoying problem has persisted for so long that I have lost patience.（这个恼人的问题持续了这么久，我已经失去耐心了。）8. The serious nature of the fault demands immediate attention and resolution.（故障的严重性要求立即引起注意并解决。）9. The situation is causing a great deal of inconvenience and dissatisfaction among customers.（这种情况正在给顾客造成大量不便和不满。）10. The adverse impact on my overall experience with your brand is unacceptable.（对我使用你们品牌的整体体验的不利影响是不可接受的。）

七、其他常用句式1. Regarding the recent incident, I believe you should take full responsibility.（关于最近的事件，我认为你们应该承担全部责任。）2. Concerning the quality issue, it is your duty to ensure customer satisfaction.（关于质量问题，确保顾客满意是你们的责任。）3. About the service failure, it is essential that you take steps to correct it.（关于服务失败，你们采取措施纠正它是至关重要的。）4. The customer service department should have been more responsive to my concerns.（客户服务部门本应对我的担忧更积极回应。）5. The management of the company needs to address this problem seriously.（公司管理层需要认真解决这个问题。）6. The responsibility of your company is to provide reliable products and services.（你们公司的责任是提供可靠的产品和服务。）7. The lack of attention to detail in your operations is clearly evident.（你们运营中对细节缺乏关注很明显。）8. The overall experience I had was far from satisfactory.（我的整体体验远不能令人满意。）9. The proper handling of this complaint will determine my future relationship with your company.（妥善处理这个投诉将决定我与你们公司未来的关系。）10. The resolution of this issue is of utmost importance to me.（解决这个问题对我来说至关重要。）11. The follow-up action by your company is eagerly awaited.（急切期待你们公司的后续行动。）12. The communication between us has been ineffective so far.（到目前为止我们之间的沟通是无效的。）13. The reputation of your brand is on the line.（你们品牌的声誉岌岌可危。）14. The trust of customers like me is being seriously tested.（像我这样的顾客的信任正在受到严重考验。）15. The corrective measures you take should be comprehensive and effective.（你们采取的纠正措施应该全面且有效。）16. The compensation amount should be commensurate with the losses I have suffered.（赔偿金额应该与我遭受的损失相称。）17. The replacement product should be thoroughly inspected before delivery.（更换的产品在交付前应该经过彻底检查。）18. The apology should be accompanied by a sincere commitment to improvement.（道歉应该伴随着对改进的真诚承诺。）19. The improvement plan should be implemented without delay.（改进计划应该毫不拖延地实施。）20. The final outcome of this complaint will have a significant impact on my perception of your company.（这个投诉的最终结果将对我对你们公司的看法产生重大影响。）

◆优美语段

一、投诉餐厅服务

I am writing to express my dissatisfaction with the service I received at your restaurant last night. I had to wait for over an hour to get my food, and when it finally arrived, it was cold. The waiter was unresponsive and seemed more interested in chatting with other staff members than attending to customers. This kind of service is unacceptable and has ruined my dining experience. I hope you will take appropriate measures to improve the service quality and train your staff better.

我写信是为了表达我对昨晚在贵餐厅所接受服务的不满。我等了一个多小时才拿到食物，而当食物终于送来时，却是冷的。服务员反应迟钝，似乎对与其他员工聊天比照顾顾客更感兴趣。这种服务是不可接受的，并且破坏了我的用餐体验。我希望您能采取适当措施来提高服务质量并更好地培训您的员工。

二、投诉网购商品质量

I purchased a pair of shoes from your online store last week. However, when I received them, I was extremely disappointed. The shoes had a visible defect on the heel, and the stitching was coming loose in several places. The quality is far from what was advertised on your website. I have attached photos for your reference. I would like a refund or a replacement as soon as possible. I trust that you will resolve this issue promptly to maintain your store's reputation.

我上周从贵网店购买了一双鞋。然而，当我收到鞋子时，我极其失望。鞋跟处有明显瑕疵，而且多处缝线都松开了。质量与贵网站上所宣传的相差甚远。我已附上照片供您参考。我希望能尽快得到退款或换货。我相信您会迅速解决这个问题以维护贵店的声誉。

三、投诉酒店住宿环境

I am staying at your hotel currently, and I have to complain about the accommodation conditions. The room is very noisy as it faces a busy street, and the soundproofing is extremely poor. The air conditioning is not working properly, and the room is too hot. Also, the bathroom is not clean, with mold in the corners. I expected a more comfortable and hygienic stay. I hope you can address these problems immediately and offer me a different room or a discount for the inconvenience caused.

我目前正住在贵酒店，我必须投诉住宿条件。由于房间面向一条繁忙的街道，非常吵闹，而且隔音效果极差。空调不能正常工作，房间太热了。此外，浴室不干净，角落有霉菌。我期望能有更舒适和卫生的住宿体验。我希望您能立即解决这些问题，并为我提供另一间房间或者因给我造成的不便给予折扣。

四、投诉图书馆管理问题

I am a regular user of our school library, and I am writing to bring to your attention some issues. There are often not enough seats available, especially during exam periods. Some students occupy seats for a long time without using them effectively. Also, the books are not always properly shelved, which makes it difficult to find the ones I need. I suggest you implement a seat reservation system and improve the book organization. This will greatly enhance the library experience for all students.

我是学校图书馆的常客，我写信是想让您注意一些问题。经常没有足够的座位，尤其是在考试期间。一些学生长时间占用座位却没有有效使用。而且，书籍并不总是被妥善摆放，这使得我很难找到我需要的书。我建议您实施一个座位预订系统并改善书籍整理工作。这将极大地提升所有学生在图书馆的体验。

五、投诉公共交通服务

I frequently take the bus in our city, and I am very unhappy with the current service. The buses are often late, sometimes by more than 30 minutes. The schedules seem to be unreliable. Also, the buses are overcrowded during rush hours, which is very uncomfortable and even dangerous. I think you should improve the scheduling system and increase the number of buses during peak times to ensure a better travel experience for passengers.

我经常在我们城市乘坐公交车，我对目前的服务非常不满。公交车经常晚点，有时会晚 30 多分钟。时刻表似乎不可靠。此外，在高峰时段公交车过度拥挤，这非常不舒服甚至危险。我认为你们应该改进调度系统并在高峰时段增加公交车数量以确保乘客有更好的出行体验。

◆素材运用

经典考题1（投诉手机质量问题）

假设你购买了一部新手机，但使用不久后出现了一些问题。请写一封投诉信给手机制造商。

要求：写作字数100词。

【范文1】

Dear Sir/Madam,

I am writing to complain about the mobile phone I purchased from your company. Just a week after I bought it, the screen started to flicker randomly, and the battery drains extremely fast. I have followed the user manual carefully and have not misused the device. This is clearly a defect in the product. I have spent a significant amount of money on this phone, and I expect it to function properly. I demand a prompt repair or a replacement. I hope you will take this issue seriously and resolve it as soon as possible to maintain your brand's reputation.

Yours sincerely,

[Your Name]

亮点点评：

⑴开篇点明投诉对象与事由，清晰明了。

⑵详细描述手机故障现象“screen started to flicker randomly，battery drains extremely fast”，使问题具体化。

⑶强调按说明书使用且未误用，增强说服力，“demand” 一词表明态度坚决，结尾提及品牌声誉，引起重视。

【范文2】

Dear Manufacturer,

Hi. I'm really disappointed with the new phone I got from you. It's been a nightmare. The screen's all wonky, flashing on and off for no reason. And the battery? It's like it has a mind of its own and runs out super quick. I didn't do anything wrong. I just want a phone that works. Can you fix it or give me a new one? I'm counting on you to make this right.

Best regards,

[Your Name]

亮点点评：

⑴语言风格较为口语化，“wonky，has a mind of its own” 等表达生动形象，贴近生活。

⑵用“nightmare” 形容遭遇，情感表达直接，更能引起共鸣。

⑶结尾“counting on you to make this right” 简洁地表达期望，语气诚恳。

经典考题2（投诉快递公司服务）

你在网上购买了商品，快递服务出现问题。请写一封投诉信给快递公司。

要求：写作字数100词。

【范文1】

Dear Manager of the Courier Company,

I am writing to express my dissatisfaction with your courier service. The package I ordered was supposed to be delivered within three days, but it took over a week to arrive. When it finally came, the box was damaged, and the contents inside were also partly broken. I suspect it was due to rough handling during transit. I have contacted your customer service several times, but the response was slow and unhelpful. I hope you will improve your delivery efficiency, train your staff to handle packages with care, and enhance your customer service.

Yours faithfully,

[Your Name]

亮点点评：

⑴依次阐述快递延迟、包裹损坏以及客服服务差等问题，条理清晰。

⑵“supposed to be...，suspect...” 等表达使描述客观合理。

⑶提出改进建议，体现投诉的建设性，有利于问题的解决。

【范文2】

Dear Courier Service,

Hey, I'm not happy with how you handled my package. It was late, way late. And when it showed up, it was a mess. The box was all banged up and some of my stuff was broken. I tried talking to your customer service, but they were like zombies, not really helping. You need to get your act together. Make sure things are delivered on time and in one piece. And get some better customer service people.

Best wishes,

[Your Name]

亮点点评：

⑴口语化表达强烈，如“not happy，a mess，like zombies”，直白地宣泄不满情绪。

⑵简洁地指出问题关键所在并提出要求，行文简洁有力，符合投诉信表达诉求的特点。

经典考题3（投诉健身房设施与服务）

你在当地健身房办理了会员，但发现存在一些问题。请写一封投诉信给健身房老板。

要求：写作字数100词。

【范文1】

Dear Gym Owner,

I am a member of your gym, and I am writing to bring to your attention several issues. Some of the exercise equipment is broken and has not been repaired for a long time. For example, the treadmill's belt is loose, and the weights on the barbell are uneven. Also, the changing rooms are often dirty and smelly. The staff seems indifferent to these problems. I joined this gym to have a good workout environment, but currently, it is far from satisfactory. I hope you will take immediate action to fix the equipment and improve the hygiene and service quality.

Yours sincerely,

[Your Name]

亮点点评：

⑴明确身份后直接罗列健身房设施损坏、更衣室卫生差以及员工态度冷漠等问题。

⑵举例说明设备故障情况，使投诉更具可信度，“far from satisfactory” 准确表达不满程度。

⑶结尾呼吁老板采取行动，改善现状，态度诚恳且坚定。

【范文2】

Dear Owner,

Hi. I'm a gym-goer at your place, and I gotta tell you, things aren't great. The equipment's falling apart. The treadmill's wonky and the weights are all messed up. The changing rooms? They stink. And the staff? They don't seem to care. I paid good money to be here. I want a clean, working gym. Please fix these problems pronto.

Best regards,

[Your Name]

亮点点评：

⑴语言通俗易懂，“falling apart，wonky，messed up，stink” 等口语词汇生动描绘出健身房的糟糕状况。

⑵强调付费会员身份，突出权益未得到保障，“pronto” 一词表达对问题尽快解决的急切期望。