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考点分析
解题技巧
话题突破07 业务办理（听力专练）
“业务办理”类对话通常发生在特定服务场所，涉及具体的、事务性的流程。其核心是“谁在什么地
方为了什么事联系谁”。
高频场景包括：
银行：开户、存款、取款、账户问题、兑换货币。
酒店：预订房间、咨询设施、入住/退房、投诉。
邮局/快递：寄送包裹、询问价格和时效、追踪包裹。
餐厅：点餐、投诉食物或服务、结账。
图书馆：借书、还书、续借、查询资料、办理借书卡。
医院/诊所：预约医生、描述症状、诊断结果、取药。
学校/培训机构：咨询课程、报名注册、讨论作业/考试。
商店：寻找商品、询问价格、退换货、寻求推荐。
交通：购买车票/机票、查询时刻表、更改预订。题型设置与解题策略
这类题目的问题主要围绕以下几个要素展开：
地点：Where does the conversation probably take place?
人物关系：What is the probable relationship between the speakers?
核心问题/目的：What is the man's/woman's main problem? / Why does the man/woman come here?
具体细节：
数字：价格、时间、日期、房间号、电话号码等。
步骤：接下来要做什么？What will the man/woman do next?
要求：需要提供什么？What does the woman ask the man to provide? (如：ID card, form, passport)
原因：为什么不能办理？Why can't the man get what he wants? (如：没带证件、已售罄、不符合规定)
解决方案/结果：How does the woman solve the problem? / What is the result of the conversation?
技巧1 预判场景，抓住关键词
在播放指令或间隙，快速浏览选项。如果看到 open an account, reservation, menu, check out, book a
ticket 等词，立即反应出这是业务办理场景，并进入相应的思维模式。
技巧2 锁定“问题-解决方案”结构
这类对话的经典模式是：顾客提出需求或问题。工作人员提供信息、提出要求或给出解决方案。解题
关键：集中精力听清问题是什么，以及最终的解决方案是什么。这常常是出题点。
强化训练
技巧3 记录关键数字和信息
准备好快速记录与数字、时间、地点相关的信息。特别是当对话中出现多个数字时（如原价、折扣价、
不同日期），要在旁边做简单标记，分清它们各自指代什么。
技巧4 听清“转折”和“建议”
工作人员的话是解题关键，要特别注意 But..., However..., Actually... 之后的转折内容，这往往是问题
的症结或真正的解决方案。同时，You need to..., Why don't you..., I suggest... 等建议性语句后接的内容，
往往是下一步行动或最终结果的答案。
技巧5 辨别说话人身份和语气
通过语气判断说话人的身份和态度。工作人员的用语通常比较正式、礼貌（如 How may I help
you?, I'm sorry to hear that., Certainly, sir/madam.），而顾客可能带有疑惑、焦急或满意的情绪。
试题总览
短对话
1
男子在银行将英镑兑换成美元。
2
建筑检查员被要求登记个人信息。
3
男子致电房产中介咨询单间公寓。
4
女士的银行卡被ATM 机吞卡需要帮助。
5
女士询问去最近银行的路线。
6
男子因忘记密码导致银行账户被锁。
7
男子需为逾期未还的图书支付罚款。
8
女士在邮局比较普通邮寄与EMS 的时效。
9
患者在医院挂号牙科并支付费用。
10
男子根据妻子是否同行调整酒店住宿天数。
长对话
1
一位顾客在文具店询问购买大信封，并了解到该店直接提供邮寄服务。
2
一位求职者致电公司查询其申请信是否被收到，并被建议稍后再次来电。
3
一位客户致电红酒公司投诉订单货物短缺，客服人员道歉并承诺立即调查处理。
4
一位顾客在纪念品店购买花瓶并要求邮寄，随后店员请他填写邮寄表格。
5
一位父亲在语言中心为女儿咨询并现场报名了一个适合初学者的线下课程。
6
一位顾客致电酒店，确认了网络和健身房设施后，成功预订了三晚的房间。
7
一位顾客在书店寻找高级语法书，店员在协助过程中建议她加入英语俱乐部来提
高口语。
8
一名学生在银行办理开户业务时，因未携带有效的政府签发的身份证件而无法办
理，决定回家取。
9
一位学生为出国留学咨询英语夜校课程，在比较了不同选项后决定报名周末班，
并询问了注册所需材料。
独白
1
部门经理向交换生介绍工厂参观的注意事项、安全规则和行程安排。
2
叙述者分享了因朋友爽约而首次独自旅行的焦虑经历与意外收获。
3
一位大学生分享了他选择该大学的原因、校园体验以及成为教师的梦想。
4
越来越多的成年人因对现有职业不满而计划重返校园以改变职业生涯，尽管这需
要投入大量金钱和精力，并且他们必须通过上夜校等方式来平衡工作与学习。
5
派对组织者宣布了活动流程与时间安排，并提醒大家注意邻里噪音问题。
练习 1 短对话
听下面10 段对话。每段对话后有一个小题，从题中所给的A、B、C 三个选项中选出最佳选项。听完每段
对话后，你都有10 秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。
1. Where does the conversation probably take place?
A. In a ticket office.
B. In a bank.
C. In a department store.
2. What does the man need to do?
A. Put on a uniform.
B. Check the machines.
C. Fill in his information.
3. What is the woman probably?
A. A hotel clerk.
B. A house agent.
C. A shop assistant.
4. What seems to be the woman’s problem?
A. She failed to contact the bank manager.
B. She got her bank card stuck in the ATM.
C. She can’t operate the machine.
5. Where does the woman want to go?
A．A bank.
B．A supermarket.
C．A post office.
6. What is the man's problem?
A. He lost his bank card.
B. He forgot his bank card password.
C. He put money into the wrong bank account.
7. What will the man do first?
A. Pay a fine.
B. Renew the books.
C. Hand in his report.
8. How soon will the package arrive with EMS?
A. In about two weeks.
B. In less than two days.
C. In more than three days.
9. What is the woman?
A. A dentist.
B. A nurse.
C. A patient.
10. How long will the man stay if his wife comes?
A. 4 nights.
B. 6 nights.
C. 8 nights.
练习2 中长对话
听下面几段对话。每段对话或独自后有几个小题，从题中所给的A、B、C 三个选项中选出最佳选项，并
标在试卷的相应位置。听每段对话前，你将有时间阅读各个小题，每小题5 秒钟；听完后，各小题将给出
5 秒钟的作答时间。每段对话读两遍。
Dialogue 1
听下面一段较长对话，回答以下小题。
6. Why does the man go to the third floor?
A. To mail photos.
B. To get envelopes.
C. To buy art supplies.
7. What does Royal Stationery offer?
A. Photo editing.
B. Online ordering.
C. Shipping service.
Dialogue 2
听下面一段较长对话，回答以下小题。
6. What is the purpose of this phone call?
A. Apply for a post.
B. Check his letter.
C. Make an appointment.
7. What will the man do in the afternoon?
A. Phone the woman.
B. See the manager.
C. Visit the company.
Dialogue 3
听下面一段较长对话，回答以下小题。
8. How many bottles of red wine did the man receive?
A.5,000. B.10,000. C.15,000.
9. What will the woman do next?
A. Check with the transport department. B. Organize the new transport. C. Make a phone call.
Dialogue 4
听下面一段较长对话，回答以下小题。
8. Where are the speakers?
A. In a post office.
B. In a souvenir shop.
C. In a workshop.
9. What will the man send to his sister?
A. Some vases.
B. Some key rings.
C. Some shell crafts.
10. What does the woman ask the man to do?
A. Pay by cash.
B. Fill in a form.
C. Give her a business card.
Dialogue 5
听下面一段较长对话，回答以下小题。
11. Who might be the man?
A. A student.
B. A teacher.
C. A parent.
12. What kind of course is suitable for beginners?
A. Online course.
B. Offline course.
C. One-to-one course.
13. How does the man sign up for the course?
A. Register online.
B. Register on site.
C. Register by phone.
Dialogue 6
听下面一段较长对话，回答以下小题。
11. What is the man's first concern about the hotel?
A. The price.
B. Internet access
C. The environment.
12. What does the man plan to do in the hotel?
A. Do exercise.
B. Deal with business.
C. Hold a ceremony
13. When will the man leave the hotel?
A. This Tuesday.
B. This Thursday.
C. This Friday.
Dialogue 7
听下面一段较长对话, 回答以下小题。
11. Where are probably the speakers?
A. In the library. B. In the bookstore. C. At the man’s house.
12. What kind of book does the woman want?
A. An advanced grammar book.
B. An elementary grammar book.
C. A book about spoken English.
13. What does the man suggest the woman do?
A. Try to learn English online.
B. Study English with his son.
C. Take part in an English club.
Dialogue 8
听下面一段较长对话，回答以下小题。
8. Why didn’t the man show his driver’s license?
A. He didn’t drive there. B. He left it at home. C. He doesn’t have one.
9. What do we know about the man?
A. He serves in the army. B. He is a student. C. He doesn’t have any money.
10. What will the man probably do next?
A. Go home. B. Call his mother for help. C. Open a new account.
Dialogue 9
听下面一段较长对话，回答以下小题。
13. Why does the man want to take English classes?
A. To prepare for an English examination.
B. To prepare for his further study abroad.
C. To prepare for his future business career.
14 Why does the man choose to take an evening course?
A The evening course is cheaper.
B. He has to work during the day.
C. He already has a day course.
15. What can we learn about the weekend course?
A. It costs US $ 300, B. It lasts for five weeks.
C There are two classes at a time.
16. What does the man want know at the end of the conversation?
A. Where to attend the class.
B. What to bring for registration.
C. Hew to get to Ros Hall.
练习 3 独白
Passage 1
听下面一段较长独白，回答以下小题。
17. Who is the speaker talking to?
A. Exchange students.
B. Department manager.
C. Factory workers.
18. What is the most important in the speaker’s opinion?
A. Knowledge of the factory.
B. The personal security.
C. Skills related to making the products.
19. What will the listeners do in the afternoon?
A. Read more introduction.
B. Leave the factory.
C. Walk around the workshops.
20. What is the purpose of the speaker’s speech?
A. To give some advice.
B. To introduce the products.
C. To make some requirements.
Passage 2
听下面一段独白，回答以下小题。
17. What do the library members have to do every two years?
A. Pay for a new membership card.
B. Register in the library again.
C. Renew their personal information.
18. How long will the library keep the book booked in advance?
A. A week.
B. Five days.
C. Two weeks.
19. What can be borrowed for one day only?
A. Children’s books.
B. Dictionaries.
C. DVDs.
20. On which day will the library close at 7:00 p.m.?
A. Saturday.
B. Wednesday.
C. Sunday.
Passage 3
听下面一段独白，回答以下小题。
17. What does the speaker say about Science World?
A. It has science events.
B. It is an ordinary museum.
C. It is not crowded at all.
18. When will the evening talk be held this week?
A. On Tuesday.
B. On Wednesday.
C. On Saturday.
19. How much should an adult with a child pay for the museum entrance?
A. 1.75 pounds.
B. 5 pounds.
C. 6.75 pounds.
20. What is the speaker doing?
A. Hosting a program.
B. Holding a meeting.
C. Doing a survey.
Passage 4
听下面一段独白，回答以下小题。
17. Where will the recycling campaign be held?
A. In a school.
B. In a radio station.
C. In a recycling center.
18. When will the recycling campaign begin?
A. At 8:00 am on July 8th.
B. At 10:00 am on July 10th.
C. At 10:00 am on July 18th.
19. Why does the speaker ask the listeners to bring cans?
A. To use them to play games.
B. To put them in the special recycling bins.
C. To learn how to sort household rubbish.
20. How can the listeners know more about the recycling campaign?
A. By making a call.
B. By listening to the radio.
C. By reading the newspapers.
Passage 5
听下面一段较长独白，回答以下小题。
17. Who are the announcements for?
A. The manager.
B. The employees
C. The customers.
18. What time does the store usually close?
A. At five o'clock.
B. At eight o'clock.
C. At ten o'clock.
19. What item is free for another one if you buy one?
A. Women's dresses.
B. Men's suits.
C. Shoes.
20. What does the speaker suggest people do in the end?
A. Go to a cafe.
B. Leave the shop early.
C. Buy some music CDs.
