文档文本内容
投诉信万能模板及写作指导
一、万能模板
模板①
（投诉商品质量）
Dear _______ (商家名称),
I am writing to express my dissatisfaction with _______ (商品
名称，如“the smartphone I purchased from your store”) on
_______ (日期，如“January 5th”).When I used it, I found that
_______ (问题1，如“the battery drains extremely fast”) and
_______ (问题2，如“the screen flickers constantly”). I have
attached _______ (凭证，如“the purchase receipt and photos of
the defects”) for your reference.I hope you can _______ (诉
求，如“replace the product with a new one”) within _______
(期限，如“3 working days”). I trust you will handle this
matter promptly.
Yours Sincerely,
_______ (你的姓名)
_______ (联系方式)
模板②
（投诉服务态度）
Dear _______ (机构负责人),
I am writing to complain about the poor service I received at
_______ (场所，如“your restaurant”) on _______ (日期，如
“January 8th”).When I asked the waiter about _______ (事项，
如“the menu details”), he was _______ (态度，如“rude and
unpatient”) and refused to assist. This made me feel _______
(感受，如“disrespected and uncomfortable”) during the meal.I
hope you can _______ (诉求，如“train your staff on service
etiquette”) and offer a _______ (补偿，如“discount for my
next visit”). I look forward to your response.
Yours Faithfully,
_______ (你的姓名)
模板③
（投诉快递延误）
Dear _______ (快递公司),
I am writing to complain about the delayed delivery of my
package (tracking number: _______).The package was supposed
to arrive on _______ (原定日期，如“January 6th”), but it is
still missing as of _______ (当前日期，如“January 10th”).
This delay has caused _______ (影响，如“inconvenience for my
travel plan”).I request you to _______ (诉求，如“locate the
package immediately” ) and _______ ( 补偿，如“ refund the
delivery fee”). Please update me on the progress soon.
Best Regards,
_______ (你的姓名)
_______ (联系方式)
模板④
（投诉住宿问题）
Dear _______ (酒店经理),
I am writing to express my disappointment with my stay at
_______ (酒店名称) from _______ (入住日期) to _______ (退房日
期).The room I booked had _______ (问题1，如“a broken air
conditioner”) and _______ (问题2，如“dirty bed sheets”).
When I reported it to the front desk, they _______ (处理情
况，如“did not resolve it in time”).I hope you can _______ (诉
求，如“refund 50% of my room fee”) as compensation. I hope you
will improve your service quality.
Yours Sincerely,
_______ (你的姓名)
模板⑤
（投诉课程质量）
Dear _______ (培训机构负责人),
I am writing to complain about the _______ ( 课程名称，如
“
English
training
course”
)
I
enrolled
in
your
institution.The course did not match the description: _______
(问题1，如“the teacher was often absent”) and _______ (问题
2 ，如“ the teaching materials were outdated” ). This has
wasted my time and money.I demand you to _______ (诉求，如
“refund the full tuition fee”) within _______ (期限，如“7
days”). Please respond to my request as soon as possible.
Yours Faithfully,
_______ (你的姓名)
模板⑥
（投诉公共设施问题）
Dear _______ (管理部门),
I am writing to report the problems of _______ (设施，如“the
public playground in our community”).The _______ (设施1，如
“swing set”) is broken, and _______ (设施2，如“the ground is
covered with garbage”). These issues pose _______ (风险，如
“safety hazards for children”).I hope you can _______ (诉求，
如“ repair the facilities and clean the area” ) within
_______ (期限，如“1 week”). Thank you for your attention.
Best Wishes,
_______ (你的姓名)
模板⑦
（投诉网购订单错误）
Dear _______ (电商平台客服),
I am writing to complain about the wrong item I received from
your platform (order number: _______).I ordered _______ (商品
描述，如“a blue XL-sized sweater”), but I got _______ (收到
的商品，如“a red M-sized shirt”). This is a clear mistake in
your delivery process.I request you to _______ (诉求，如“send
the correct item and cover the return shipping fee”). Please
process this request quickly.
Yours Sincerely,
_______ (你的姓名)
模板⑧
（投诉航班延误）
Dear _______ (航空公司),
I am writing to complain about the delay of Flight _______
(航班号) on _______ (日期，如“January 9th”).The flight was
delayed for _______ (时长，如“4 hours”) without any timely
notice. This caused me to _______ ( 影响，如“ miss an
important meeting” ).I hope you can _______ ( 诉求，如
“ provide a compensation voucher for future flights” ) and
improve your notification system. I look forward to your reply.
Yours Faithfully,
_______ (你的姓名)
模板⑨
（投诉书籍印刷错误）
Dear _______ (出版社),
I am writing to report the printing errors in the book
_______ ( 书名，如“ English Grammar Guide” ) I bought
recently.There are _______ (问题1，如“typos on pages 15 and
23”) and _______ (问题2，如“missing paragraphs in Chapter
4”). These errors have affected my learning.I hope you can
_______ (诉求，如“send me a corrected version of the book”)
and apologize for the inconvenience. Thank you for your
cooperation.
Best Regards,
_______ (你的姓名)
模板⑩
（投诉噪音干扰）
Dear _______ (物业/邻居),
I am writing to complain about the noise from _______ (来源，
如“your construction site/ apartment”) during _______ (时
间，如“late night”).The loud noise has _______ (影响，如
“disturbed my study and sleep”), which is very frustrating. I
have tried to communicate with you, but the problem remains.I
request you to _______ (诉求，如“limit the noise to daytime
hours” ) to resolve this issue. I hope we can reach a
solution soon.
Yours Sincerely,
_______ (你的姓名)
二、写作指导
1.开头：明确投诉对象与事由
- 第一句直接说明“因某事投诉某对象”，清晰点明核心诉求。2.主
体：具体描述问题+影响
- 列出1-2 个具体问题（附细节，如时间、凭证）；
- 说明问题造成的实际影响（如不便、损失），增强说服力。3.结尾：
提出清晰诉求+期待回复
- 明确要求对方采取的措施（如退款、维修），并给出合理期限；
- 礼貌表达对处理结果的期待。4.格式：符合书信规范
- 包含称呼、正文、结束语、署名（可加联系方式），贴合高考写作要
求。
