10. 投诉信——2025 年高考备考英语应用文写作快速突破
参考答案
【最新真题、模拟题、联考试题】
1．Dear Sir or Madam,
I am writing to express my dissatisfaction with the recent purchase of books from your website.
Upon receipt, I discovered several books with torn pages and missing sections, rendering them unusable.
Furthermore, some of the books were priced higher than in physical bookstores. I request a refund for the
damaged books and a price adjustment for the overpriced items. Additionally, please ensure that quality control
measures are implemented to prevent such issues in future shipments.
Thank you for your attention to this matter.
Yours sincerely,
Li Hua
【导语】
本篇书面表达属于应用文。要求考生给网店负责人写信投诉购买的书籍有破损、缺页及价格比实体书店还
要贵的问题。
【解析】
1.词汇积累
不满：dissatisfaction→discontent
此外：Furthermore→Moreover
实体：physical→entity
注意力：attention→notice
2.句式拓展
简单句变复合句
原句：Upon receipt, I discovered several books with torn pages and missing sections, rendering them unusable.
As同义句： 拓展句：As soon as I received the books, I discovered several books with torn pages and missing
sections, rendering them unusable.
【点睛】
【高分句型1】Upon receipt, I discovered several books with torn pages and missing sections, rendering them
unusable.(运用了现在分词作状语)【高分句型2】Additionally, please ensure that quality control measures are implemented to prevent such issues in
future shipments. (运用了that引导的宾语从句)
2．Dear Mr. Wang,
I’m a student from Senior 3 in our school and I’m quite concerned about the condition of some books in our
school library, so I’m writing to you to see if some changes could be made.
When I was going through books on the second floor in the library last week, I found some of them were
terribly damaged, which had prevented my further reading. Therefore, I’m wondering whether you could repair or
substitute the broken books and also educate the students to take good care of the books when borrowing them.
I hope you wouldn’t feel offended and sorry for any trouble this letter might cause and that the problem
could be solved in time.
Yours sincerely,
Li Hua
【导语】
本篇书面表达属于应用文，要求考生给图书管理员Mr. Wang写一封投诉信，描述学校图书馆的部分书籍损
坏严重的情况，并给出相应建议。
【解析】
1.词汇积累
严重地：terribly→severely
因此：therefore→hence
替换：substitute→replace
解决：solve→settle
2.句式拓展
同义句转换
原句：I’m a student from Senior 3 in our school and I’m quite concerned about the condition of some books in our
school library, so I’m writing to you to see if some changes could be made.
拓展句：I’m a student who is from Senior 3 in our school and I’m quite concerned about the condition of some
books in our school library, so I’m writing to you to see if some changes could be made.
【点睛】
[高分句型1] When I was going through books on the second floor in the library last week, I found some of them
were terribly damaged, which had prevented my further reading. (运用了when引导的时间状语从句，省略that
的宾语从句和which引导的非限制性定语从句)[高分句型2] Therefore, I’m wondering whether you could repair or substitute the broken books and also educate
the students to take good care of the books when borrowing them. (运用了whether引导的宾语从句，when引导
的时间状语从句的省略)
3．Dear Sir or Madam,
I hope this email finds you well. I am writing to address an issue with a recent order I placed on your online
bookstore. I received the package today, and while most of the books are correct and in good condition, there seems
to be a mistake with one of the items. The book I received, titled Little Women, is not the one I intended to
purchase, The Chocolate War.
I value your service and products, and also understand that errors can occur sometimes. To resolve the issue,
I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered
by your bookstore.
Your timely reply is greatly appreciated.
Sincerely,
Li Hua
【导语】
本篇书面表达属于应用文。要求考生就“前不久在某国外图书网店购买了几本英文小说，但有一本收到的
书有误”一事，给该网店写一封邮件。
【解析】
1.词汇积累
打算：intend to→plan to
解决：resolve/ address→settle down
重视：value→attach importance to
购买：purchase→buy
2.句式拓展
同义句转换
原句：To resolve the issue, I respectfully request a replacement for the wrong book and propose that the return
shipping costs for it be covered by your bookstore.
拓展句：I respectfully request a replacement for the wrong book and propose that the return shipping costs for it
be covered by your bookstore so that we can resolve the issue.
【点睛】
[高分句型1] I received the package today, and while most of the books are correct and in good condition, thereseems to be a mistake with one of the items. (运用了while引导的让步状语从句)
[高分句型2] To resolve the issue, I respectfully request a replacement for the wrong book and propose that the
return shipping costs for it be covered by your bookstore. (运用了that引导的宾语从句)
4．One possible version:
Dear Sir,
I’m writing to complain about a pair of sneakers recently purchased from your website. What I ordered was a
pair of black size 9 shoes, but beyond expectations, I received a pair of white size 8.5 shoes instead. Worse still, it
really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. For the
above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a
full refund. By the way, if I send back the wrong shoes, will your company pay for the postage?
I would appreciate it if you are kind enough to solve the problem as soon as possible.
Yours,
Li Hua
【导语】
本篇书面表达属于应用文。题目要求学生以李华的身份，给某英文购物网站写一封投诉信，需说明写信目
的，根据具体信息表述自己的投诉，提出自己的诉求，并对邮寄费相关问题进行询问。
【解析】
1. 词汇积累
使恼怒：annoy→irritate
要求：demand→request
立即：immediately→instantly, right away
解决：solve→find a solution to
2. 句式拓展
简单句变复合句
原句：I’m writing to complain about a pair of sneakers recently purchased from your website.
拓展句：I’m writing to complain about a pair of sneakers that I recently purchased from your website.
【点睛】
[高分句型1] What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white
size 8.5 shoes instead. (运用了What引导名词性从句作主语)
[高分句型2] Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me
until April 20. (运用了it作形式主语、that引导名词性从句作真正的主语、which引导限制性定语从句、should have done虚拟语气)
[高分句型3] For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or
I should be given a full refund. (运用了that引导名词性从句作demand的宾语并省略了that、省略should及
“should+动词原形”形式的虚拟语气)
5．Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store. I am writing to complain about the defective electronic
dictionary pen I purchased from your store last week.
After one week of its purchase, I find it doesn’t work as expected. The battery doesn’t last long after being
recharged, perhaps merely half a day. Worse than that, the words on the screen are not distinct enough, which I
think is damaging to my eyesight. The last straw is that when I contacted the online store yesterday, I didn’t get a
satisfactory answer.
I would appreciate it if you could either refund my purchase or replace it with a new one. Otherwise, I will
take legal action. Look forward to your attention and early reply.
Yours sincerely,
Li Hua
【导语】
本篇书面表达属于应用文。假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，
请给客户服务中心写一封电子邮件进行投诉。
【解析】
1.词汇积累
投诉：complain→make a complaint
购买：purchase→buy
令人满意的：satisfactory→content
代替：replace→take place of
2.句式拓展
同义句转换
原句：I am writing to complain about the defective electronic dictionary pen I purchased from your store last
week.
拓展句：The reason why I am writing to you is that I’d like to complain about the defective electronic dictionary
pen I purchased from your store last week.
【点睛】[高分句型1] Worse than that, the words on the screen are not distinct enough, which I think is damaging to my
eyesight. (运用了which引导非限制性定语从句)
[高分句型2] I would appreciate it if you could either refund my purchase or replace it with a new one. (运用了if
引导条件状语从句)
